Suzi McDaniel
Mark Credit Corp.
Franklin
26
years of professional experience
Dynamic Assistant Manager with a proven track record in customer service and team leadership. Strengths include problem-solving and effective communication, consistently enhancing operational efficiency and customer satisfaction.
Work History
Assistant Manager
20 Years 10 Months- Streamlined daily operations, improving workflow consistency and reducing bottlenecks.
- Implemented process improvements resulting in reduced turnaround times for client requests.
- Led team initiatives to enhance customer service and operational efficiency.
- Mentored junior staff, fostering a collaborative work environment and skill development.
CSR
2 Years 6 Months- Provided exceptional customer support by resolving inquiries and complaints promptly.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records to ensure product availability and organization.
- Trained new employees on customer service protocols and store operations.
Customer Service Representative
2 Years 2 Months- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Processed transactions accurately, ensuring compliance with company policies.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory queries and maintained product availability for customers.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Customer relations
Business administration
Customer relationship management (CRM)
Multitasking and organization
Adaptability and flexibility
Verbal and written communication
Coaching and mentoring
Microsoft Office
Customer service and satisfaction
Professional and courteous
Timeline
Assistant Manager
Mark Credit Corp.
10.2005 - 08.2026Read More
CSR
Blockbuster Video
04.2003 - 10.2005Read More
Customer Service Representative
Franklin Supermarket
02.2001 - 04.2003Read More
Hanson Memorial High School
High School Diploma
Read More