Sydnee Lewis
DeRidder
Summary
Detail-oriented appointment scheduler with expertise in patient communication, HIPAA compliance, and effective scheduling. Proven ability to enhance client satisfaction and streamline operations. Dedicated appointment scheduler skilled in managing schedules and maintaining accurate records. Known for strong customer service, attention to detail, and professional communication, contributing to a seamless client experience and efficient appointment flow. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Appointment Scheduler
Beauregard Memorial Hospital
DeRidder
02.2023 - 11.2025
- Scheduled appointments using scheduling software for efficient time management.
- Communicated with clients to confirm and reschedule appointments as needed.
- Maintained accurate records of appointments and client interactions in database.
- Assisted team members in organizing daily schedules and priorities effectively.
- Responded to client inquiries via phone and email with professionalism and clarity.
- Collaborated with other departments to ensure smooth appointment flow and coordination.
- Trained on company policies and procedures related to appointment scheduling tasks.
- Updated appointment information promptly to reflect changes in schedules or client needs.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Provided assistance with additional tasks as needed or requested by management.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Resolved customer complaints in a professional manner.
- Scheduled and confirmed appointments.
- Provided timely, courteous, and knowledgeable responses to information requests.
Wound Care Assistant
Beauregard Health System
DeRidder
02.2023 - 05.2024
- Assisted in wound dressing changes and management for diverse patient needs.
- Educated patients and families on wound care techniques and post-treatment protocols.
- Maintained sterile environments and ensured compliance with infection control standards.
- Operated medical equipment for wound assessment and treatment procedures effectively.
- Participated in team meetings to discuss patient care strategies and improvements.
- Assisted with nursing duties in short-staffed areas.
- Assisted in the preparation of wound care supplies for treatments.
- Provided emotional support and encouragement to patients during their recovery process from wounds.
- Reported any adverse reactions or changes in a patient's condition immediately to the supervising clinician.
- Monitored vital signs before and after treatment sessions.
- Conducted regular rounds throughout the facility to identify new wounds requiring attention or existing wounds that need additional interventions.
- Collaborated with other healthcare professionals to ensure optimal patient outcomes related to wound management.
- Demonstrated proper use of medical equipment, such as bandages and dressings.
- Ensured that all safety regulations were followed during wound care operations.
- Provided patient education on wound care and prevention techniques.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Turned and repositioned bedridden patients to prevent bedsores.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Collected specimens from patients for laboratory testing purposes.
Education
High School Diploma -
Merryville High School
Merryville, LA05-2019
Skills
- Appointment scheduling
- Scheduling software
- HIPAA compliance
- Database management
- Patient communication
- Customer service
- Appointment confirmation
- Problem solving
- Attention to detail
- Professional communication
- Registration oversight
- Client relationship building
- Document management
- Client relations
- Schedule verification
- Patient scheduling
- Effective multitasking
- Data entry
Timeline
Appointment Scheduler
Beauregard Memorial Hospital
02.2023 - 11.2025
Wound Care Assistant
Beauregard Health System
02.2023 - 05.2024
High School Diploma -
Merryville High School