Open To Work
Sydney Gisclair
Westwego
Work Preference
Summary
Results-oriented operations manager skilled in implementing streamlined procedures that boost service delivery and customer satisfaction. Successfully managed inventory levels and trained staff to achieve consistent performance improvements and enhance team collaboration.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Operations Manager
Oceana Grill
New Orleans
02.2022 - Current
- Welcomed guests, creating inviting atmosphere and ensuring exceptional service quality. Assessed server productivity and controlled liquor variances for financial accuracy. Designed front of house schedules to meet high-volume service requirements effectively. Managed labor deficiencies while tracking sales to ensure optimal profit margins.
- Implemented operational procedures to streamline service delivery processes.
- Managed inventory levels and maintained supplier relationships to ensure timely stock availability.
- Trained and mentored staff to enhance service quality and teamwork.
- Welcomed guests, creating inviting atmosphere and ensuring exceptional service quality.Assessed server productivity and controlled liquor variances for financial accuracy.Designed front of house schedules to meet high-volume service requirements effectively.Managed labor deficiencies while tracking sales to ensure optimal profit margins.
Assistant General Manager (AGM)
BOIL Seafood House
New Orleans
09.2021 - 03.2022
- Managed scheduling and inventory for food and beverage orders to optimize operations. Addressed customer complaints to maintain high service standards. Led hiring, onboarding, and training processes for front-of-house staff to enhance service quality. Managed budget balancing and performed nightly bank drops effectively. Leveraged tools like Toast, MarginEdge, Paychex Flex, and 7Shifts for operations. Performed quality control assessments on service delivery to ensure adherence to standards. while ensuring staff compliance with standards. Demonstrated proficiency in Word, Excel, and PowerPoint for documentation needs. Designed drink menus and promoted monthly specials to drive sales.
Restaurant Server
Creole Cuisine Restaurant Concepts
New Orleans
04.2021 - 12.2021
FOH Manager
Creole Cuisine Restaurant Concepts
New Orleans
01.2020 - 04.2021
- Supervised front-of-house staff to ensure excellent guest experiences.
- Managed daily operations to maintain restaurant standards and service quality.
- Trained new employees on service protocols and customer engagement techniques.
- Managed LBW responsibilities, including inventory control, organization of drink specials, and order placements, while utilizing Compeat and Posi systems effectively.
Plasma Center Technician
BIOLIFE PLASMA SERVICES
Baton Rouge
06.2019 - 01.2020
- Conducted donor medical screenings, maintaining safety compliance. Oversaw plasma packaging processes to ensure compliance with safety standards. and shipment logistics, enhancing operational flow. Maintained CLS license to ensure compliance with professional standards, reflecting commitment to professional standards.
- Conducted health screenings for donors to ensure eligibility for donation.
- Collected and processed plasma samples following strict safety protocols.
- Operated and maintained equipment to ensure optimal functionality and cleanliness.
Assistant Store Manager
STAGE STORES LLC
01.2019 - 12.2019
- Coordinated employee scheduling, money management, freight and stocking, merchandising, and marketing to optimize operations in shoe department.
- Supported daily store operations, enhancing workflow and customer experience.
- Managed inventory levels and organized stockroom efficiently.
- Developed training materials on customer service standards and sales techniques, improving staff performance.
FOH Manager/Maitre D'
NOTTOWAY PLANTATION AND RESORT
11.2017 - 11.2018
- Welcomed guests at entrance with friendly smile and warm demeanor to create welcoming atmosphere at historic plantation and resort.
- Assisted guests with inquiries about amenities and local attractions to enhance their stay and satisfaction.
- Expedited food service, managed bar and liquor inventory, scheduled employees, handled money management, and delivered friendly and efficient customer service to enhance guest experience.
- Managed reservations efficiently using the property management system.
Banquet Server
NOTTOWAY PLANTATION AND RESORT
11.2016 - 11.2018
- Delivered exceptional customer service during restaurant service at resort, enhancing guest experience as banquet server at Nottoway Plantation and Resort
- Served food and beverages to guests during events and functions.
- Set up banquet tables and chairs according to event specifications.
- Maintained cleanliness of dining areas throughout events for guest satisfaction.
Education
Master of Science - Public Health
Louisiana State University
Shreveport, LA07-2027
Bachelor of Science - Public Health
Grand Canyon University
Phoenix, AZ10-2025
High School Diploma -
Belle Chasse High School
Belle Chasse, LA05-2015
Skills
- Customer Service & Patient Relations
- Team Leadership & Supervision
- Inventory Management
- Quality Assurance & Documentation
- Electronic Health Records (EHR/EMR)
- Medical Records Management
- Medical Scheduling
- Data Collection & Documentation
- HIPAA Compliance
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Medical Laboratory Diagnostics
- Laboratory Procedures
- Specimen Collection & Handling
- Phlebotomy & Venipuncture
- Medical Terminology
- Quantitative Research Methodologies
- Qualitative Research Methodologies
- Cross-Functional Collaboration
- English (Fluent); French & Spanish (Elementary)
- English (Fluent); French & Spanish (Elementary)
Certification
- Louisiana Board of State Medical Examiners
- 2020
Timeline
Operations Manager
Oceana Grill
02.2022 - Current
Assistant General Manager (AGM)
BOIL Seafood House
09.2021 - 03.2022
Restaurant Server
Creole Cuisine Restaurant Concepts
04.2021 - 12.2021
FOH Manager
Creole Cuisine Restaurant Concepts
01.2020 - 04.2021
Plasma Center Technician
BIOLIFE PLASMA SERVICES
06.2019 - 01.2020
Assistant Store Manager
STAGE STORES LLC
01.2019 - 12.2019
FOH Manager/Maitre D'
NOTTOWAY PLANTATION AND RESORT
11.2017 - 11.2018
Banquet Server
NOTTOWAY PLANTATION AND RESORT
11.2016 - 11.2018
Master of Science - Public Health
Louisiana State University
Bachelor of Science - Public Health
Grand Canyon University
High School Diploma -
Belle Chasse High School