Sydney Smith
Laplace
Summary
Accomplished professional with a proven track record at Aslett-Kurica Eye Center, adept in office administration and tech-savvy, enhancing customer satisfaction through exceptional service and efficient problem resolution. Skilled in organization and verbal communication, consistently exceeded customer service goals, contributing to improved customer loyalty and operational efficiency.
Overview
9
9
years of professional experience
Work History
Receptonist
Aslett-Kurica Eye Center
04.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Pharmacy Sales Associate
Walmart
03.2020 - 04.2022
- Provided exceptional customer service by greeting each individual upon entry into the pharmacy area.
- Utilized excellent communication skills to relay important information between patients, pharmacists, and insurance providers.
- Promoted store wellness events through effective marketing strategies both in-store and online.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
- Counted, sorted, unpacked and labeled incoming merchandise and pharmaceutical products.
Customer Service Cashier
Sams Club
03.2018 - 02.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Winn Dixie Supermarket
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Dollar Tree
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Downers Grove, IL05.2024
High School Diploma -
East St John High School
Reserve, LA05.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Office Administration
- File Management
- Clerical Support
- Tech-Savvy
Timeline
Receptonist
Aslett-Kurica Eye Center
04.2022 - Current
Pharmacy Sales Associate
Walmart
03.2020 - 04.2022
Customer Service Cashier
Sams Club
03.2018 - 02.2020
Customer Service Representative
Winn Dixie Supermarket
01.2016 - 03.2018
Cashier
Dollar Tree
05.2015 - 01.2016
Medical Billing And Coding - Medical Billing And Coding
DeVry University
High School Diploma -
East St John High School
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