Sydney Smith
Laplace,LA
Summary
Experienced and patient representative committed to delivering excellent support for patients in need of accurate information on insurance coverage, finance options, and documentation requirements. Proficient in scheduling and database management, resulting in improved communication efficiency and reduced backlog. Exceptional at understanding client needs and concerns to develop effective engagement strategies and provide outstanding service.
Overview
9
9
years of professional experience
Work History
Remote Appointment Scheduler
Aslett-Kurica Eye Center
04.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided assistance with additional tasks as needed or requested by management.
- Reviewed patient medical history documents prior to appointment scheduling.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Perform data entry tasks to accurately and efficiently enter and update customer information and schedules.
- Verified insurance information prior to appointment booking.
- Provide exceptional customer service to clients and customers by answering their concerns, resolving concerns.
- Made average of 50 outbound and inbound calls per day.
Pharmacy Sales Associate
Walmart
02.2020 - 04.2022
- Provided exceptional customer service by greeting each individual upon entry into the pharmacy area.
- Utilized excellent communication skills to relay important information between patients, pharmacists, and insurance providers.
- Promoted store wellness events through effective marketing strategies both in-store and online.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
- Managed approximately 30 incoming calls, emails, and faxes a day from customers.
Customer Service Cashier
Sams Club
03.2018 - 02.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
Winn Dixie Supermarket
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on customer service.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Dollar Tree
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
Naperville, IL08-2024
High School Diploma -
East St John High School
Reserve, LA05.2015
Skills
- Tech-savviness
- Reliability
- Critical Thinking
- Medical Billing
- Medical Terminology
- Patient Scheduling
- Adaptation
- Remote work experience
- Emotional Intelligence
- Data entry
Timeline
Remote Appointment Scheduler
Aslett-Kurica Eye Center
04.2022 - Current
Pharmacy Sales Associate
Walmart
02.2020 - 04.2022
Customer Service Cashier
Sams Club
03.2018 - 02.2020
Customer Service Representative
Winn Dixie Supermarket
01.2016 - 03.2018
Cashier
Dollar Tree
05.2015 - 01.2016
Medical Billing And Coding - Medical Billing And Coding
DeVry University
High School Diploma -
East St John High School
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