Sydni Harrell
Slidell
Summary
Versatile and motivated professional with a Bachelor of Social Work (BSW) from Southern University and A&M College, currently pursuing nursing at Delgado Community College. Known for being dependable, compassionate, and adaptable in fast-paced environments. Brings experience in patient care, customer service, administrative support, and high-volume call handling. Skilled in communication, problem-solving, and supporting individuals with professionalism and empathy. Dedicated to delivering quality service, contributing to team success, and continuously developing new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Slidell Memorial Hospital
Slidell
07.2025 - 11.2025
- Assisted patients with daily living activities, including bathing, grooming, dressing, and mobility support.
- Monitored and recorded vital signs, such as blood pressure, pulse, temperature, and oxygen levels.
- Provided compassionate, patient-centered care while maintaining dignity and comfort.
- Supported nurses and medical staff in routine procedures and patient care tasks.
Donor Technician
CSL Plasma
Kenner
09.2024 - 07.2025
- Monitored donors throughout the donation process to ensure comfort, safety, and well-being.
- Conducted donor screenings, including vital signs, medical history, and eligibility verification.
- Maintained accurate and detailed documentation of donor information and collection data.
Parts and Service Cashier
Toyota of New Orleans
New Orleans
11.2023 - 09.2024
- Efficiently processed customer payments for parts and service transactions, ensuring accuracy in cash handling, credit card processing, and check handling.
- Provided exceptional customer service by addressing inquiries, resolving issues, and explaining service details to enhance customer satisfaction.
- Managed the daily cash drawer, reconciled discrepancies, and prepared bank deposits, maintaining a balanced and secure register.
Telephone Operator
All-Star Toyota
Baton Rouge
09.2023 - 11.2023
- Managed high volumes of incoming and outgoing calls with professionalism and efficiency, ensuring prompt responses and minimal wait times.
- Provided clear, courteous, and helpful communication to customers, resolving inquiries, and directing calls to appropriate departments or personnel.
- Quickly assessed and addressed caller needs, troubleshooting basic issues, and escalating complex situations as necessary.
Service BDC Representative
Toyota of New Orleans
New Orleans
05.2023 - 08.2023
- Handled high call volumes while maintaining professionalism and accuracy in every interaction.
- Entered and updated customer information in CRM systems, with strong attention to detail.
- Conducted follow-up calls to maintain communication, and support customer satisfaction.
- Coordinated with internal teams to ensure smooth scheduling and clear messaging.
Seasonal Sales Associate/Cashier
Macy's
Baton Rouge
10.2021 - 01.2022
- Provided customer-focused support by assisting with purchases, addressing questions, and resolving concerns.
- Handled transactions accurately in a busy retail environment, with fluctuating demand.
- Maintained product organization, and ensured a clean, visually appealing store layout.
- Supported team goals by adapting quickly to changing priorities and high-traffic periods.
Education
Bachelor's degree - Social Work
Southern University and A & M College
Baton Rouge, LA05.2025
High School Diploma -
Archbishop Chapelle Highschool
Metairie, LA05-2020
Skills
- Basic math skills
- CustCustomer service excellence
- Professional demeanor
- Telephone etiquette
- Effective communication
- Sales management
- Credit and refund processing
- Corporate responsibility
- Paperwork management
- Payment collection strategies
Certification
BLS Certification
Timeline
Patient Care Technician
Slidell Memorial Hospital
07.2025 - 11.2025
Donor Technician
CSL Plasma
09.2024 - 07.2025
Parts and Service Cashier
Toyota of New Orleans
11.2023 - 09.2024
Telephone Operator
All-Star Toyota
09.2023 - 11.2023
Service BDC Representative
Toyota of New Orleans
05.2023 - 08.2023
Seasonal Sales Associate/Cashier
Macy's
10.2021 - 01.2022
Bachelor's degree - Social Work
Southern University and A & M College
High School Diploma -
Archbishop Chapelle Highschool