Sydni Jamison
New Orleans
Summary
Compassionate healthcare professional with active CCMA certification and expertise in patient advocacy, care coordination, and administrative support. Experienced in managing confidential information, coordinating medical and educational services, and maintaining detailed records. Demonstrated ability to work independently, prioritize multiple tasks, and communicate effectively while supporting diverse populations with professionalism and empathy.
Overview
12
12
years of professional experience
Work History
Family Care Manager
Private Family
New Orleans
10.2021 - Current
- Developed strong organizational, multitasking, problem-solving, and communication skills.
- Managed complex household operations, schedules, appointments, and budgeting.
- Advocated care for a child with special needs, including educational services and therapies.
- Coordinated competing priorities in a fast-paced environment while maintaining confidentiality and detailed records.
independent Delivery Driver
UberEats, Spark Driver
01.2020 - Current
- Provided service by accurately picking and delivering goods, ensuring satisfaction and repeat business
- Managed multiple orders simultaneously, adhering to delivery windows and optimizing routes to improve efficiency
- Resolved customer concerns and adjusted orders as needed, maintaining a high level of customer satisfaction
- Utilized many apps for real-time order tracking, communication, and updates
Fulfillment associate
Amazon
01.2019 - 01.2020
- Developed and implemented personalized solutions
- Maintained records of customer transactions
- Operated machinery to ensure quality products
- Packaging products and shipping to customers. Use of RF scanner and forklift to restock shelves
Packaging Specialist
Home Chef
01.2016 - 01.2017
- Inspected shipments for quality assurance
- Operated forklifts and pallet jacks to organize goods within the warehouse.
- Maintained logs and documentation of inventory
- Addressed customer inquiries and resolved issues related to order discrepancies, returns, and delays
Customer Service Representative
Sitel
01.2014 - 01.2016
- Delivered exceptional service to 50+ customers daily, enhancing customer satisfaction and loyalty.
- Managed high volumes of inbound calls, ensuring timely resolutions and maintaining service quality.
- Resolved complex customer complaints through active listening, critical thinking, and troubleshooting.
- Tracked and achieved key performance indicators, contributing to overall team success in customer service.
- Uphold professionalism and composure in a fast-paced environment.
Education
Bachelor of Science - Health And Human Services
Western Governors University
Salt Lake City, UT06-2026
Health Career Certs - Certified Clinical Medical Assistant
01-2024
Skills
- Case Management Support
- Patient Advocacy
- Medical Records Review
- Resource coordination
- Appointment Scheduling
- Calendar Management
- Task Prioritization
- Google Workspace
- Microsoft Office Suite
- Customer Service
- Conflict Resolution
- Special Needs Support
- Independent adaptability
Timeline
Family Care Manager
Private Family
10.2021 - Current
independent Delivery Driver
UberEats, Spark Driver
01.2020 - Current
Fulfillment associate
Amazon
01.2019 - 01.2020
Packaging Specialist
Home Chef
01.2016 - 01.2017
Customer Service Representative
Sitel
01.2014 - 01.2016
Bachelor of Science - Health And Human Services
Western Governors University