Summary
Overview
Work History
Education
Skills
Timeline
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Sylvia Manchester

New Orleans

Summary

Dynamic customer service professional with a proven track record at Fisher Scientific Instruments, excelling in complaint resolution and effective communication. Skilled in strategic sales and problem-solving, I have successfully enhanced customer satisfaction and streamlined operations, while also authoring a tourist handbook during my tenure as a tour guide, showcasing my commitment to excellence.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Fisher Scientific Instruments
04.2011 - 01.2013
  • Answered incoming customer calls regarding delivery, product quality, and equipment operation.
  • Provided technical and general support for Fisher's laboratory instrument line.
  • Handled written correspondence and inquiries to ensure prompt customer service.
  • Maintained accurate documentation of customer interactions and resolutions

Administrative Assistant

Medical Electronics, Inc
02.2008 - 03.2011
  • Provided administrative support to the Vice President of Marketing, including managing schedules and correspondence.
  • Compiled and prepared monthly sales reports using data from the field sales team.
  • Conducted market research to support strategic marketing initiatives.
  • Assisted with departmental coordination and information management.

Tour Guide

New Orleans Convention and Visitors Bureau
01.2005 - 01.2008
  • Led guided tours of New Orleans for tourists, providing historical and cultural insights.
  • Welcomed conventioneers and their families at local hotels and facilitated all-day sightseeing tours.
  • Answered questions about city landmarks, history, and attractions with professionalism and enthusiasm.
  • Trained new tour guides during the fourth summer and developed a comprehensive training handbook.
  • Authored a tourist handbook that was later printed and distributed as a gift by the Bureau.

Education

Bachelor of Arts - Biology

University of Louisiana
Lafayette, LA
01-2008

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Strategic sales
  • Problem-solving
  • Verbal and written communication

Timeline

Customer Service Representative

Fisher Scientific Instruments
04.2011 - 01.2013

Administrative Assistant

Medical Electronics, Inc
02.2008 - 03.2011

Tour Guide

New Orleans Convention and Visitors Bureau
01.2005 - 01.2008

Bachelor of Arts - Biology

University of Louisiana

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Sylvia Manchester