Tabatha Etienne
Ragley
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Health Care Customer Service Representative
Humana
02.2021 - 10.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Walgreens
07.2019 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Billing Specialist
AT&T
03.2017 - 06.2019
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Used data entry skills to accurately document and input statements.
- Worked with multiple departments to check proper billing information.
- Enhanced customer satisfaction with timely and accurate invoice generation.
Education
High School Diploma -
Westlake Highschool
Westlake, LA05-2005
Skills
- HIPAA compliance
- Claims processing
- Call center experience
- Patient confidentiality
- Typing Proficiency 55 wpm
- Technical Support
- Inbound and Outbound Calling
- Data Entry and Analysis
- Billing Systems and Software
- Verbal and Written Coomunication
- Microsoft Office
- Insurance verification
Timeline
Health Care Customer Service Representative
Humana
02.2021 - 10.2024
Customer Service Representative
Walgreens
07.2019 - 02.2021
Billing Specialist
AT&T
03.2017 - 06.2019
High School Diploma -
Westlake Highschool
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