Taihesha Knight
Fort Worth
Summary
Dynamic leader with a proven track record at IHOP, excelling in staff leadership and customer service. Expert in supervising teams to exceed food safety standards and enhance customer satisfaction. Achieved significant improvements in service efficiency and cost control, showcasing critical thinking and relationship-building skills.
Developed strong leadership and operational skills in fast-paced food service environment, focusing on customer satisfaction and efficiency. Skilled in staff management and inventory control, ensuring seamless day-to-day operations. Seeking to transition to new field where these skills can drive impactful results.
Overview
22
22
years of professional experience
Work History
Food Service Manager, Server, Hostess
IHOP
09.2002 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
GED -
Vance-Granville Community College
Henderson, NC12-1994
Skills
- Customer service
- Food storage
- Staff leadership
- Staff supervision
Timeline
Food Service Manager, Server, Hostess
IHOP
09.2002 - Current
GED -
Vance-Granville Community College
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