Danielle Lopez
Metairie
Summary
Results-driven professional with extensive experience at Krispy Kreme, leading teams of over 10 associates and achieving a 10% increase in productivity. Expertise in conflict resolution and cash handling, contributing to enhanced operational efficiency and customer satisfaction. Proven ability to train and support staff effectively, fostering a collaborative environment to meet organizational goals. Committed to continuous improvement and team motivation, ensuring high performance and achievement of targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Krispy Kreme
Metairie
06.2023 - Current
- Supervise and lead team of 10+ associates to consistently meet daily performance and service goals
- Streamline training and operations, increasing team productivity by 10%
- Maintain 99% cash accuracy and ensured compliance with health and safety policies
- Handle escalated customer concerns, achieving notable improvements in satisfaction
Retail Sales Associate
Metairie
04.2019 - 06.2022
- Achieved 15% increase in monthly sales through proactive customer engagement
- Processed 200+ daily transactions with near-perfect accuracy
- Supported merchandising and returns to maintain store excellence
Manager
Kmart (Sears Holding)
Metairie
10.2016 - 12.2018
- Led 15+ associates; improved productivity by 20% through targeted coaching
- Managed payroll, hiring, scheduling, and performance tracking
- Reduced staff turnover by 10% through effective mentoring
Education
Diploma - Medical Billing And Coding Program
Unitech Training Academy
Online07-2025
Skills
- ICD-10 and CPT coding
- Healthcare knowledge
- Claims processing
- Customer service and support
- Conflict resolution
- Staff training and development
- Medical terminology
- Microsoft Office proficiency
- Point of sale (POS) systems
- Cash handling expertise
- Organizational efficiency
- Medical coding
Certification
- Certified EKG Technician, 2024
- Medical Billing and Coding Certification (NCCT), 07/25
Timeline
Supervisor
Krispy Kreme
06.2023 - Current
Retail Sales Associate
04.2019 - 06.2022
Manager
Kmart (Sears Holding)
10.2016 - 12.2018
Diploma - Medical Billing And Coding Program
Unitech Training Academy