Summary
Overview
Work History
Education
Skills
Timeline
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Tamara Tate

Livonia

Summary

Dynamic insurance professional with extensive call center experience at McInnis Insurance Services. Proven track record in enhancing customer satisfaction through active listening and effective conflict resolution. Skilled in CRM software, I excel in building strong client relationships and streamlining processes, ensuring compliance and efficiency in high-pressure environments.

Overview

2009
2009
years of professional experience

Work History

Insurance CSR

McInnis Insurance Services
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.

Claims Representative

Wright and Percy Insurance
03.1994 - 08.2008
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Developed in-depth understanding of insurance policies and procedures.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Reviewed and updated claim processing guidelines, ensuring alignment with industry standards.

Education

High School Diploma -

False River Academy
New Roads, LA
05.1992

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Conflict resolution
  • Relationship building
  • Customer relations
  • Client relations
  • Reading comprehension

Timeline

Claims Representative

Wright and Percy Insurance
03.1994 - 08.2008

Insurance CSR

McInnis Insurance Services

High School Diploma -

False River Academy

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Tamara Tate