Tamecia Jackson
Slidell
Summary
Results-driven center administrator with a successful history at CenterWell Senior Primary Care, driving 104% growth in patient numbers while promoting employee engagement. Skilled in budget management and compliance, with a strong emphasis on operational leadership and quality improvement. Committed to delivering optimal patient outcomes and enhancing the overall center experience.
Overview
16
16
years of professional experience
Work History
Center Administrator
CenterWell Senior Primary Care
Gulfport
01.2024 - Current
- Oversee all daily functions, from front desk (patient check-in, scheduling) to back-office processes, maintaining a positive environment.
- Manage the center budget (P&L), connect strategy to business results, and ensure financial targets are met.
- Recruit, onboard, train, and develop staff (Medical Assistants, Front Office), set performance expectations, and foster a positive team culture.
- Work closely with Medical Directors and providers to achieve optimal patient outcomes and company goals.
- Ensure high patient satisfaction through seamless operations and a welcoming center environment.
- Ensure adherence to state/federal regulations and implement quality improvement initiatives (HEDIS/STARs)
- Operational Leadership
Center Director/Executive Center Director
JenCare Senior Medical Center
New Orleans
09.2021 - 01.2024
- 104% patient growth for 2023
- 86% Employee engagement rate
- Employee turnover rate below 21% (organizational goal is under 35%)
- Manage day-to-day operations of clinical and operational staff
- Manage daily P&L and KPI
- Review, edit & manage physician and patient schedules
- Daily collaboration with physicians on administrative activities
- Ensures pre-authorizations were obtained prior to check-ins
- Monitors transportation schedules
- Address patient concerns
- Oversee hospital discharge appointments and medical records
- Coordinates and conducts customer service trainings
- Engage with referral staff, clinical teams, and physicians to facilitate seamless communication across all departments & between other market clinics
- Completed SEAL Training Courses in Oct 2023 for Executive Director role
Center Operations Manager
JenCare Senior Medical Center
New Orleans
04.2019 - 09.2021
- Prepared reports and analyzed data
- Supervised front desk team members
- Conducted performance evaluations and performance improvement plans
- Assisted in developing and implementing cross-market policies and procedures
- Managed staff schedules and time off requests
- Resolved issues and ensured smooth patient flow
- Managed billing processes
Interim Center Manager
JenCare Senior Medical Center
New Orleans
08.2018 - 04.2019
- Assisted the Center Office Manager in daily administrative tasks and operations to ensure smooth clinic operations
- Monitored daily reports
- Ensured compliance with healthcare regulations
- Assisted in managing scheduling
Front Desk Team Lead
JenCare Senior Medical Center
New Orleans
07.2013 - 08.2018
- Trained new employees
- Supervised and coordinated schedules
- Monitored and replenished inventory
- Handled patient concerns and escalated as needed
Front Desk Representative
JenCare Senior Medical Center
New Orleans
03.2013 - 07.2013
- Managed check-ins and check-outs
- Scheduled tour appointments
- Verified patient information and maintained medical records
- Processed payments and handled billing inquiries
Front Desk Supervisor / Sales Coordinator
Hyatt Convention Center
New Orleans
01.2012 - 03.2013
- Interviewed, hired, and trained new hires
- Supervised 12 employees, providing guidance, training, and support to ensure high levels of customer service and efficiency
- Prepared invoices, processed guest payments, and facilitated accurate cash transactions
- Conducted basic bookkeeping tasks, including reconciling cash accounts
- Recorded various charges: room fees, dining expenses, beverages, and phone charges
- Monitored and managed room inventory, reservations, and room assignments to maximize occupancy and revenue
- Scheduled and coordinated staff shifts
- Inspected rooms
- Assist in organizing and participating in sales presentations, property tours, and client meetings as required
- Responded promptly to inquiries from clients regarding rates, availability, and hotel services, ensuring accurate and timely information is provided
Front Desk Team Lead
Hyatt Convention Center
New Orleans
10.2011 - 01.2012
- Supervised and led the front desk team, providing guidance, support, and coaching to ensure a high level of customer service is consistently delivered
- Trained, onboarded, and mentored new team members, ensuring they are equipped with the necessary skills and knowledge to perform their duties effectively
- Coordinated front desk schedules, ensuring adequate coverage during peak hours, and managing break schedules for staff
- Handled escalated guest issues or complaints, finding suitable resolutions, and maintaining a positive guest experience
Front Desk Agent
Hyatt Convention Center
New Orleans
02.2010 - 10.2011
- Greeted guests in a professional and friendly manner, offering information about hotel amenities, services, and local attractions
- Processed guest registrations, check-ins, and check-outs efficiently, ensuring accuracy in billing and payments
- Provided support in maintaining a clean and organized lobby area, including managing luggage, coordinating transportation, and offering concierge services
Education
Bachelor of Science - Health Professional, Health Administration
Louisiana State University of Alexandria
01-2025
Associate of Applied Science - Hospitality Management
Delgado Community College
01-2017
Skills
- Employee engagement
- Operations management
- Conflict resolution
- Problem solving
- Quality improvement
- Budget management
- Compliance oversight
- New hire onboarding
- Goal setting
- Risk management
- Scheduling management
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$97000/yr - $115000/yrTimeline
Center Administrator
CenterWell Senior Primary Care
01.2024 - Current
Center Director/Executive Center Director
JenCare Senior Medical Center
09.2021 - 01.2024
Center Operations Manager
JenCare Senior Medical Center
04.2019 - 09.2021
Interim Center Manager
JenCare Senior Medical Center
08.2018 - 04.2019
Front Desk Team Lead
JenCare Senior Medical Center
07.2013 - 08.2018
Front Desk Representative
JenCare Senior Medical Center
03.2013 - 07.2013
Front Desk Supervisor / Sales Coordinator
Hyatt Convention Center
01.2012 - 03.2013
Front Desk Team Lead
Hyatt Convention Center
10.2011 - 01.2012
Front Desk Agent
Hyatt Convention Center
02.2010 - 10.2011
Bachelor of Science - Health Professional, Health Administration
Louisiana State University of Alexandria
Associate of Applied Science - Hospitality Management
Delgado Community College