Tamekia Byrd

Facilitates Medicaid medical coverage processes, ensuring accurate eligibility determination and client support.

• Successfully assists clients with Medicaid applications and eligibility verification.
• Utilizes Microsoft applications for effective communication and data management.
• Provides comprehensive information regarding medical coverage options.

Delivered exceptional customer service and technical support for leading global brands

• Connected customers with top brands through effective communication and support.
• Handled customer inquiries and resolved issues to ensure satisfaction.
• Provided analytics and back office support to enhance service delivery.

Managed plasma processing operations while ensuring compliance with safety standards

• Proactively communicated with management regarding any discrepancies or issues, ensuring swift resolutions and minimal disruptions to production.
• Assisted in maintaining a consistent supply of high-quality plasma products by accurately analyzing samples at various stages of the process.

Led daily operations of retail store, driving sales, and customer engagement

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Provided customer support for order management and billing inquiries

• Handled inbound calls regarding order placements and shipping inquiries
• Utilized company systems to assist customers effectively
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.