Tamiyah Lockhart
New Orleans
Summary
Detail-oriented administrative professional with strong experience in patient and customer-facing roles. Skilled in scheduling, documentation, intake processes, and resolving inquiries with clarity and care. Known for creating a positive and welcoming first point of contact while supporting smooth daily operations in fast-paced environments. Able to transition seamlessly between medical offices, wellness facilities, and general reception settings. Dedicated to delivering excellent service while keeping communication, organization, and workflow consistent.
Overview
6
6
years of professional experience
Work History
Front Desk Administrator
Crane Rehab Center
New Orleans
12.2024 - Current
- Streamlined therapist schedules to maximize client availability and reduce downtime.
- Onboarded new clients for pediatric and adult therapy through referrals and outpatient services.
- Processed payments for services rendered per established procedures.
- Conducted insurance verifications to ensure accurate billing for clients.
- Facilitated patient check-in processes, fostering positive rapport with guests.
- Managed phone communications, addressing inquiries regarding available services.
- Performed administrative tasks including filing, copying, data entry, and document scanning.
- Monitored Attorney cases and workers' compensation claims for new patients.
Special Events Assistant
The Lakehouse
Mandeville
03.2022 - 12.2024
- Coordinated logistics for multiple special events at premier lakeside venue.
- Organized catering services, managing food and beverage orders and table arrangements.
- Monitored attendance and seating using planning and hosting applications.
- Relayed actionable client requests to management for implementation.
- Tracked key metrics post-event, including attendance, revenue, and participant feedback.
- Collaborated with vendors, kitchen staff, and management to ensure effective communication.
Supervisor
The Body Shop (Retail & Skincare)
Bellevue
08.2019 - 02.2022
- Delivered expert guidance on skincare products and ingredients to elevate customer experience.
- Executed opening and closing procedures as key holder, ensuring operational readiness.
- Addressed customer inquiries, returns, and concerns with effective resolutions.
- Managed inventory levels to maintain stock availability and optimize merchandising displays.
- Facilitated patient loyalty rewards sign-ups to boost customer retention rates.
- Trained and mentored team members on product knowledge and sales techniques.
- Processed transactions accurately while handling money and purchase processing.
Education
Currently Enrolled - Medical Billing & Coding
AAPC
Online CertificationSkills
- Customer service
- Reception area maintenance
- Data entry
- Insurance verification
- Project management
- POS system operation
- TheraOffice proficiency
- Event coordination
- Microsoft Outlook and Excel
- Scheduling coordination
- Administrative support
- Team collaboration
software & Systems
- TheraOffice
- Docusign
- Swervepay
- Microsoft Office (Word, Excel, Outlook)
- Square/POS Systems
- Canva
- Shopify
- Availity, BlueLink, Cohere, Optum, Athena
- Zoom
- Salesforce
- Typeform
Timeline
Front Desk Administrator
Crane Rehab Center
12.2024 - Current
Special Events Assistant
The Lakehouse
03.2022 - 12.2024
Supervisor
The Body Shop (Retail & Skincare)
08.2019 - 02.2022
Currently Enrolled - Medical Billing & Coding
AAPC