Tammy Collins
Lafayette
Summary
Driven professional with expertise in revenue cycle management, claims processing, and AI-assisted billing software development. Proficient in HIPAA compliance and process improvements, bringing strong analytical skills and relationship-building capabilities. Eager to leverage skills and experience in a new role to enhance operational efficiency and support continued growth.
Overview
12
12
years of professional experience
Work History
SME | Revenue Cycle Management | HR Support
Pangaea Healthcare
01.2025 - Current
- Contributed to the development of an AI-Assist Billing Software
- Coordinated with management to prioritize assignments based on current issues and business needs
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects
- Assisted in the recruitment and onboarding of new team members
- Conducted research on emerging technologies, trends, and guidelines
- Maintained employee databases and sorted HR department emails
- Kept proper records of employee attendance and leave to support payroll
- Assisted the HR Manager in policy formulation, hiring, and salary administration
- Submitted online job postings, shortlisted candidates, and scheduled job interviews
- Coordinated orientation and training sessions for new employees
- Served as a point of contact, ensuring smooth communication and timely resolution of employee queries
- Managed schedules for HR department meetings and events
Senior Claims Specialist
SE PHYSICIANS LLC
04.2021 - 12.2024
- Implemented processes for streamlining claims to improve accuracy and efficiency
- Trained new staff members on claims handling protocols and procedures
- Developed and maintained strong relationships with internal and external customers
- Identified and corrected inaccurate coding or documentation
- Resolved complex billing disputes through effective communication and appeals with insurers
- Reduced denials through diligent review and corrective actions
- Handled escalated claims and guided staff on resolving complex issues
- Managed revenue cycle workflows from charge capture through collections
- Oversaw claim submissions, insurance verification, and payment posting
- Monitored AR aging reports and implemented strategies to reduce outstanding balances
- Coordinated with providers and payers to ensure timely reimbursements
Medical Billing and Coding Instructor
INFINITI COLLEGE
08.2019 - 03.2021
- Conducted assessments of student performance and provided individualized feedback
- Ensured compliance with regulations related to healthcare services and billing
- Maintained industry knowledge via AHIMA and AAPC resources
- Advised students on career options in Medical Billing and Coding
Medical Billing and Coding Instructor
Delta Community College
09.2016 - 07.2019
- Instructed students on insurance guidelines and medical billing topics
- Ensured program material aligned with industry standards
- Contributed to program improvement initiatives
- Evaluated student progress and provided constructive feedback
Administrative Assistant
HEALTHY YOU SOCIAL SERVICES
02.2014 - 08.2018
- Provided administrative support including scheduling, agendas, and maintaining records
- Compiled and entered data into databases
- Maintained office inventory and assisted with supply orders
- Processed payroll and maintained timekeeping records
Education
AAS - Administrative Professional Studies
South Louisiana Community College
Lafayette, LADiploma - Medical Billing
Remington College
High School Diploma - undefined
Opelousas Senior High School
Skills
- Training and mentoring
- Skilled in critical thinking
- Customer engagement expertise
- Strategic creative thinking
- RCM management
Timeline
SME | Revenue Cycle Management | HR Support
Pangaea Healthcare
01.2025 - Current
Senior Claims Specialist
SE PHYSICIANS LLC
04.2021 - 12.2024
Medical Billing and Coding Instructor
INFINITI COLLEGE
08.2019 - 03.2021
Medical Billing and Coding Instructor
Delta Community College
09.2016 - 07.2019
Administrative Assistant
HEALTHY YOU SOCIAL SERVICES
02.2014 - 08.2018
Diploma - Medical Billing
Remington College
High School Diploma - undefined
Opelousas Senior High School
AAS - Administrative Professional Studies
South Louisiana Community College
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