TAMMY JACKSON
Baton Rouge
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.
Overview
28
28
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
GOD'S HAND
03.2022 - 11.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
CALL CENTER REPRESENTATIVE
GOODY'S
07.2018 - 02.2022
- Assisted customers with inquiries and product information.
- Maintained accurate records of customer interactions.
- Resolved complaints by providing effective solutions promptly.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Cashier
Walmart
01.1998 - 01.2005
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with product inquiries and store navigation.
- Managed cash handling duties and maintained accurate cash drawer balances.
- Ensured cleanliness and organization of the checkout area for customer convenience.
Education
HIGH SCHOOL DIPLOMA -
ELLENDER MEMORIAL HIGH
Skills
- Medical record review
- Customer service
- HIPAA compliance awareness
- Continuous learning mindset
- Claims processing proficiency
- Professionalism and ethics
- Fraud detection skills
- Organizational growth
- Medical terminology
- Data entry
Timeline
CUSTOMER SERVICE REPRESENTATIVE
GOD'S HAND
03.2022 - 11.2025
CALL CENTER REPRESENTATIVE
GOODY'S
07.2018 - 02.2022
Cashier
Walmart
01.1998 - 01.2005
HIGH SCHOOL DIPLOMA -
ELLENDER MEMORIAL HIGH