TAMMY LEJEUNE
Oakdale
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Motivated Customer Service Representative with experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practicing listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
28
28
years of professional experience
Work History
Mail Clerk
Citibank
03.2024 - Current
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Processed and organized incoming mail for distribution to appropriate departments.
- Managed high-volume mail periods effectively, items were processed in a timely manner.
- Operated various mailing equipment for efficient mail preparation.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
Rural Carrier
United States Postal Service
03.2020 - 01.2024
- Responsibilities: Gathering up and delivering mail, packages, and parcels to the United States Postal Service for customers located outside urban areas
- Returning to a specified post office, drop off outgoing, undelivered mail as well as signed receipts I may have collected from customers
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Collaborated with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Picked up outgoing mail from letter boxes and in person from customers.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Enhanced customer satisfaction by delivering mail and parcels accurately and efficiently.
- Maintained a clean driving record while navigating difficult terrain on rural routes.
Pipefitter
Strike Construction
10.2018 - 02.2019
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
- Installed new systems and connected piping to existing components by bolting and threading.
Pipefitter
Apollo
10.2018 - 10.2018
- Threaded pipes using piping machines.
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
- Fabricated pipe sections and components to specification using cutting, threading and welding equipment.
- Promoted a safe work environment by adhering to company safety policies and procedures at all times during pipefitting operations.
Pipefitter
S & S Construction Group The
07.2018 - 10.2018
- Installed and maintained industrial piping fittings, valves, flanges and clamps to complete systems setup.
- Threaded pipes using piping machines.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Read and interpreted blueprints, diagrams and other technical drawings to determine best installation methods.
Quality Control/Laborer
Turner Industries Group LLC
01.2018 - 07.2018
- Responsibilities: Reading ISO's, making sure completed work and/or work in progress meets the requirements of the plans and specifications
- Provided timely feedback to management on recurring quality issues, contributing to faster resolution strategies.
Office Manager/Field Clerk
Bottom Line Services LLC
01.2017 - 10.2017
- Responsibilities: Provided Clerical and Administrative support and assistance on multiple projects at one time
Field Clerk
Louisiana Crane and Construction
10.2015 - 02.2016
- Job ended, construction department of Louisiana Crane, located in Pleasanton, TX shut down
Executive Director's Assistant
Optometry Association
10.2002 - 04.2014
- Responsibilities: Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel
Office Manager
Louisiana State Board of Optometry Examiners
10.2002 - 04.2014
- Responsibilities: Completed Payroll and Billing
CSR
MoneyTree
01.2000 - 01.2002
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Correctional Officer
Wackenhut Prison
10.1998 - 01.2000
- Ran a crew on the prison grounds
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Enforced rules and regulations to maintain order among inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
CSR
Farm Bureau
01.1996 - 10.1998
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
Education
H.S. Diploma -
Elizabeth High School
Elizabeth, LASkills
- CRM Software, financial software
- Complaint Handling
- Customer Service
- Active Listening
- Critical Thinking
- Professional telephone demeanor
- Problem-solving abilities
- Conflict Resolution
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
- Documentation
- Payment Processing
- Data Entry
- Scheduling
- Office equipment proficiency
- Administrative Support
- Call Management
- Problem Resolution
- Money handling abilities
- Client Relations
- Staff Training
- Microsoft Excel
- Quality Control
- Microsoft Office Suite
- Account updating
- Paperwork Processing
- Appointment Scheduling
- Follow-up skills
- Reading Comprehension
- Prioritization
- Customer Relationship Management (CRM)
- Recordkeeping strengths
- Filing
- Delivery Scheduling
- Data Collection
- Medical terminology knowledge
- Spreadsheets
- Minute Taking
- Quickbooks
- Bluebeam (construction software, weld-mapping)
Timeline
Mail Clerk
Citibank
03.2024 - Current
Rural Carrier
United States Postal Service
03.2020 - 01.2024
Pipefitter
Strike Construction
10.2018 - 02.2019
Pipefitter
Apollo
10.2018 - 10.2018
Pipefitter
S & S Construction Group The
07.2018 - 10.2018
Quality Control/Laborer
Turner Industries Group LLC
01.2018 - 07.2018
Office Manager/Field Clerk
Bottom Line Services LLC
01.2017 - 10.2017
Field Clerk
Louisiana Crane and Construction
10.2015 - 02.2016
Executive Director's Assistant
Optometry Association
10.2002 - 04.2014
Office Manager
Louisiana State Board of Optometry Examiners
10.2002 - 04.2014
CSR
MoneyTree
01.2000 - 01.2002
Correctional Officer
Wackenhut Prison
10.1998 - 01.2000
CSR
Farm Bureau
01.1996 - 10.1998
H.S. Diploma -
Elizabeth High School
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