Tammy Oliver

• Assisting in managing daily office operations and maintaining a productive work environment.
• Coordinating office activities, ensuring efficient communication among staff.
• Supporting inventory management by tracking supplies and placing orders.
• Organizing meetings and schedules, facilitating effective time management for staff.
• Assisted with onboarding new employees, introducing them to office policies and procedures.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
• Completed bi-weekly payroll for 10 employees.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent.
• Entered superbills into the system for billing and insurance claims
• Prepared and submitted documentation for prior authorizations of medications and medical procedures

• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments using electronic medical records system.
• Coordinated communication between patients and healthcare providers.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Managed multi-line phone system and pleasantly greeted patients.
• Assisted with billing tasks.
• Maintained organized patient files and confidential information.
• Responded to phone inquiries with professionalism and accuracy.
• Implemented office procedures to enhance workflow efficiency.
• Trained new staff on reception protocols and systems usage.
• Checked patient insurance, demographic, and health history to keep information current.
• Facilitated prior authorization processes for prescribed medications and medical procedures
• Responded to and fulfilled medical records requests in compliance with HIPAA regulations

• Handled high-volume inbound calls in a professional call center environment, assisting customers with billing inquiries, account updates, and technical issues related to mobile services.
• Resolved customer concerns efficiently while maintaining a high level of customer satisfaction and adhering to company service standards.
• Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
• Educated customers on account features, service plans, and billing details to ensure clarity and reduce future call volume.
• Processed payments, updated billing information, and explained charges and credits on monthly statements.
• Recommended and sold mobile devices, service plans, and accessories to meet customer needs.
• Consistently met or exceeded sales and customer service performance targets.

• Provided Tier 1 technical support via inbound calls in a high-volume call center environment for Sprint wireless customers.
• Diagnosed and resolved a wide range of mobile device issues including connectivity problems, hardware malfunctions, software glitches, and network outages.
• Guided customers through step-by-step troubleshooting procedures.
• Escalated complex or unresolved issues to higher-tier support teams while ensuring a smooth handoff and maintaining customer satisfaction.

• Handled high-volume inbound calls, providing accurate and timely directory information to customers across multiple regions.
• Utilized advanced telecommunications systems and internal databases to access up-to-date listings and resolve customer inquiries efficiently.
• Delivered exceptional customer service with professionalism, maintaining high accuracy and speed.

In-Charge General Shift Manager

• Was Promoted to leadership role overseeing daily operations of shift staff, ensuring performance targets, call handling standards, and customer satisfaction metrics were met.
• Trained new employees on systems, call handling protocols, and customer service best practices.
• Acted as liaison between operators and upper management to implement procedural improvements and streamline communication.