Ta’Nijah Robinson
Shreveport
Summary
Dynamic manager with a proven track record at Popeyes® Louisiana Kitchen, excelling in customer service and problem resolution. Enhanced customer satisfaction through effective conflict resolution and strong communication skills. Recognized for cross-training staff to boost team performance and loyalty, fostering lasting relationships with customers and suppliers.
Overview
2
2
years of professional experience
Work History
Manger
Popeyes® Louisana Kitchen
10.2022 - 09.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Representative
Tire & Auto Service
07.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Allied Health / EMT
Bossier Parish Community College
Bossier City, LAHigh School Diploma -
Huntington High School
Shreveport, LA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
Tire & Auto Service
07.2024 - 02.2025
Manger
Popeyes® Louisana Kitchen
10.2022 - 09.2024
Allied Health / EMT
Bossier Parish Community College
High School Diploma -
Huntington High School
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