Tanika Ward

Led overnight crew in visual merchandising and optimizing product placement on store shelves.

• Handled customer transactions using point-of-sale systems accurately.
• Processed returns and exchanges following company guidelines efficiently.
• Trained new associates on customer service standards and procedures effectively.
• Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
• Greeted customers warmly upon entering the store or on the phone call.
• Demonstrated strong problem-solving skills when addressing customer issues.

• Processed memberships, assisted in helping upgrade membership, issued physical or digital membership, opened credit cards and helped with membership making payments on credits or membership fees

• Resolved customer billing inquiries, ensuring satisfaction and accurate account management.
• Provided administrative office support within hospital setting and was responsible for filing patient records inbound calls to reception desk and updating memos/correspondence accordingly
• Sorted and distributed mail, facilitating efficient communication across departments.

• Supported customers during license tests at the local DMV.
• Oversaw photography service for license issuance, ensuring high-quality images
• Executed weekly deposit transactions, ensuring accurate financial reporting