TANIQUA LAWSON
ALBANY
Summary
Detail-oriented professional with over 5 years of experience in managing complex customer cases and reviewing confidential documentation within healthcare and business sectors. Expertise in information gathering, HIPAA compliance, and cross-functional collaboration, ensuring timely and accurate decision-making. Licensed in Life, Health, Accident, and Sickness Insurance, with strong analytical and relationship-building abilities.
Overview
12
12
years of professional experience
Work History
Payroll Customer Service Representative
Netchex
2022.02 - 2025.03
- Managed a high-volume caseload of customer inquiries from initial contact through resolution.
- Conducted detailed interviews to gather critical information, guiding efficient resolution of customer inquiries.
- Maintained comprehensive case notes in Salesforce CRM, ensuring accurate tracking and follow-up on customer issues.
- Collaborated with internal departments to investigate issues and coordinate timely resolutions for customer inquiries.
- Reviewed documentation for accuracy and compliance.
- Safeguarded confidential information by following established protocols. while delivering compassionate service.
Human Resource Manager
Wilkinson Care Giving
2021.08 - 2022.01
- Managed confidential healthcare records, ensuring compliance with HIPAA regulations.
- Reviewed documentation for accuracy, supporting adherence to regulatory standards.
- Conducted interviews and gathered information to inform personnel decisions.
Human Resource Manager
TJ and D Trucking LLC
2013.09 - 2021.06
- Managed employee cases for onboarding, compliance, benefits, and documentation, ensuring adherence to policies and enhancing employee experience.
- Conducted interviews to assess candidate qualifications and resolved workplace concerns.
- Maintained confidential records and collaborated with leadership to streamline HR processes.
Education
Bachelor of Science - Integrative Studies, Business
Clayton State University
MBA - Human Resources Management
Louisiana State University Shreveport
Shreveport, LASkills
- Customer Support
- Case Management
- Record Keeping
- Client Communication
- HIPAA Compliance
- Regulatory Compliance
- Salesforce CRM
- Microsoft Office
- Problem Resolution
- Decision Making
- Cross-functional teamwork
- Confidential Records
Timeline
Payroll Customer Service Representative
Netchex
2022.02 - 2025.03
Human Resource Manager
Wilkinson Care Giving
2021.08 - 2022.01
Human Resource Manager
TJ and D Trucking LLC
2013.09 - 2021.06
MBA - Human Resources Management
Louisiana State University Shreveport
Bachelor of Science - Integrative Studies, Business
Clayton State University