TANIQUEA JONES
Shreveport
Summary
I am an enthusiastic, self motivated, reliable, responsible and hard working person.
Overview
12
12
years of professional experience
Work History
Childcare Provider
Southland Park Learning Center
Shreveport
10.2023 - Current
- Supervised daily activities for children in a safe and nurturing environment.
- Planned and implemented age-appropriate educational programs and activities.
- Communicated effectively with parents regarding child development and behavior.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
Housekeeping
ABM Industries
Shreveport
09.2021 - 09.2023
- Trained over 10 new staff members in all aspects of housekeeping, ensuring they meet health and safety standards.
- Maintained the cleanliness and disinfect restrooms, break areas, offices and floors.
- Manage the disposal of trash and biohazardous waste.
- Implemented protocols for through sanitization and disinfection of hospital facility against COVID-19.
- Prepared rooms for incoming and outgoing patients.
Customer service representative
Teleperformance
Shreveport
04.2019 - 05.2022
- Handle 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution system to evaluate technical problems and find appropriate solutions.
- Consistently met all compliance, regulations, and service metrics.
Direct Service Professional lead
Holy Angels Residential Facility
Shreveprt
06.2013 - 04.2019
- Provide in home patient care for developmentally disabled and geriatric patients.
- Adminster medication (CMA)
- Assist with daily living
- Documented patient behaviors and assisted with treatment modalities
- Contact customers with updates on pending service calls.
- Inputting daily trips information into computer system
- Assist in the scheduling of buses
Education
High School Dipolma -
Fair Park High school
Shreveport, louisana05.2013
Skills
- Excellent Customer Service
- Leadership
- Organizational and Creativity
- Microsoft Office
- Medical Terminology Knowledge
- Customer relationship management
- Patient care
Timeline
Childcare Provider
Southland Park Learning Center
10.2023 - Current
Housekeeping
ABM Industries
09.2021 - 09.2023
Customer service representative
Teleperformance
04.2019 - 05.2022
Direct Service Professional lead
Holy Angels Residential Facility
06.2013 - 04.2019
High School Dipolma -
Fair Park High school