Summary
Overview
Work History
Education
Skills
Certification
Qualification Summary
Timeline
Generic

Tanisha Francois

Baton Rouge

Summary

Highly motivated professional with exceptional communication and interpersonal skills. Proven problem-solving abilities, multitasking proficiency, and the capacity to work autonomously. Skilled in utilizing various technology tools, such as Zoom, Genesis Cloud, IIM, Interaction Connect, dual monitors, and Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), alongside other remote collaboration tools. Extensive background in customer service, particularly in remote environments. Adaptable and flexible when dealing with customers across different time zones. Valuable skill set includes empathy and rapport-building with customers, essential for establishing and maintaining long-term customer relationships.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Remote Customer Service Representative

Proctor Loan Protector
01.2022 - Current
  • Addressed every inbound call promptly.
  • Made outbound calls to Insurance Agency, Carrier, and Customers
  • Retained customers by providing exceptional customer services
  • Troubleshot and handled intricate customer complaints efficiently.
  • Completed routine administrative functions concerning all insurance policies.
  • Conducted telephonic payment setup for credit transactions.
  • Executed accurate verification followed by the submission of customer information to insurance entities.

Office Manager/ Project Manager

First Class Demolition LLC
08.2016 - 02.2022
  • Reviewed, organized, and maintained customer files, employees’ files, and other required office records
  • Managed and supported human resources and employee relations issues for a staff of 50-100 employees
  • Processed payments by verifying invoice details and compliance.
  • Handled payroll and summary billing for customers.
  • Facilitated the planning stages of organizational events.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.

Customer Care Specialist

Dan Burghardt Insurance Agency
01.2016 - 08.2016
  • Answer all inbound calls
  • Retained customers by providing exceptional customer services
  • Provide troubleshooting and resolve complex billing issues technical issues and customer complaints
  • Perform general clerical duties for all insurance policies
  • Verification and submission of customer information to insurance company

Title Abstractor/Office Manager

Mack & Mack Enterprises
06.2008 - 07.2016
  • Reviewed documents abstracted from name and property searches to determine the effects on commercial and residential collateral packages
  • Verified title reports, vesting and encumbrances to final title policies
  • Analyzed typed reports and addendums for accuracy and forwarded to closing support branch for filing and package for investor purchases
  • Occasionally drove to courthouses to abstract title and retrieve additional documentation on properties
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Assistant Manager

Sears & Roebuck
06.2004 - 06.2007
  • Trained, coached and motivated all associates to achieve company goals, evaluated performance and provided positive feedback
  • Monitored and controlled store payroll, expense, and inventory reports
  • Oversee merchandise opportunities, set merchandising standards based on corporate governance; evaluate and adjust merchandising performance/presentation to meet sales objectives
  • Focused on sales objectives; established customer service standards, set sales associates work pace and developed goals

Front Office Administrator

Mack & Mack Realtors
06.2002 - 05.2004
  • Reviewed, organized, and maintained customer files, employees’ files and other required office records
  • Managed and supported human resources and employee relations issues for a staff of 10 non-exempt employees
  • Maintained payment files for each vender, audited and research voucher invoices for approval and payment
  • Processed payroll, customer summary billing, post check/deposit and managed petty cash

Education

COSMETOLOGY CERTIFICATION -

LOUISIANA
02.2025

DELGADO COMMUNITY COLLEGE
NEW ORLEANS, LA
01.2007

BUSINESS AND GENERAL STUDIES

SOUTHEASTERN UNIVERSITY
HAMMOND, LA
01.2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Appointment scheduling
  • Team development
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Prioritization
  • Building rapport
  • Quality control
  • Coordination
  • Multi-line phone talent
  • Office equipment proficiency
  • Staff education and training
  • CRM software
  • Delivery scheduling
  • Software CRM system proficiency

Certification

First Responder, 01/01/07

Qualification Summary

Dynamic, goal-oriented professional with strong communication and interpersonal skills. Proficient in problem-solving, multitasking, and working independently. Experienced in customer service, especially in remote environments, adaptable and flexible with customers from different time zones. Empathetic with the ability to build rapport for long-term customer relationships., Problem Identification/Resolution, Patience, Communication, Customer Service Representative, Time Management, Product or Service Knowledge

Timeline

Remote Customer Service Representative

Proctor Loan Protector
01.2022 - Current

Office Manager/ Project Manager

First Class Demolition LLC
08.2016 - 02.2022

Customer Care Specialist

Dan Burghardt Insurance Agency
01.2016 - 08.2016

Title Abstractor/Office Manager

Mack & Mack Enterprises
06.2008 - 07.2016

Assistant Manager

Sears & Roebuck
06.2004 - 06.2007

Front Office Administrator

Mack & Mack Realtors
06.2002 - 05.2004

COSMETOLOGY CERTIFICATION -

DELGADO COMMUNITY COLLEGE

BUSINESS AND GENERAL STUDIES

SOUTHEASTERN UNIVERSITY

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