T’Anna Jefferson
Maringouin
Summary
Dedicated Guest Associate skilled in enhancing guest satisfaction and facilitating educational programs. Ensures a welcoming environment by maintaining cleanliness and safety standards while coordinating daily operations. Committed to teamwork and providing exceptional guest service in all interactions.
Overview
3
3
years of professional experience
Work History
Guest Associate
Baton Rouge Zoo
3000 Zoo Circle, Baton Rouge, LA 70807
03.2025 - Current
- Assisted visitors with inquiries, ensuring positive experiences and enhancing guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Facilitated educational programs, promoting wildlife conservation and engaging guests of all ages.
- Coordinated daily operations for animal exhibits, maintaining cleanliness and safety standards.
- Provided support during special events, contributing to successful execution and visitor enjoyment.
- Collaborated with colleagues to maintain a smooth workflow and uphold high levels of guest service excellence consistently.
Lead Sales Associate
Dollar General
5641 Wye Rd, Lakeland, LA 70752
02.2023 - 01.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Processed transactions accurately using point-of-sale systems, improving efficiency at checkout.
- Collaborated with team members to achieve sales goals and maintain inventory levels.
- Trained new associates on store policies, procedures, and customer service standards.
- Managed stock levels by restocking shelves promptly and conducting inventory checks.
- Implemented promotional displays to boost product visibility and drive sales growth.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
Education
High School Diploma -
Port Allen High School
Port Allen, LABachelor of Science - Human Development
Louisiana State University
Baton Rouge05.2027
Skills
- Strong work ethic
- Computer skills
- Verbal and written communication
- Detail-oriented
- Flexible schedule
- Data entry
- Data inputting
- Data entry proficiency
- Guest accommodations
- Payment processing
- Issue resolution
- Team collaboration
- Organizational skills
- Clear communication
- Active listening
- Exceptional communication
- Guest relations
- Reservation management
- Customer service
Timeline
Guest Associate
Baton Rouge Zoo
03.2025 - Current
Lead Sales Associate
Dollar General
02.2023 - 01.2025
High School Diploma -
Port Allen High School
Bachelor of Science - Human Development
Louisiana State University