Taquina Nickerson
GRETNA
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Window agent
Natchez Steamboat
New Orleans
11.2024 - 02.2026
- Assisted guests with reservations and inquiries for steamboat cruises.
- Provided exceptional customer service during onboard experiences and events.
- Coordinated ticketing operations to ensure smooth guest boarding processes.
- Communicated cruise schedules and itinerary details to guests effectively.
- Managed inventory of promotional materials for events and onboard sales.
- Collaborated with team members to maintain a clean and welcoming environment.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Participated in ongoing training programs related to job duties or responsibilities.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Cashier Team Lead
Bayou bingo video rooms
GRETNA
06.2023 - 11.2024
- Supervised cashier operations and ensured smooth transaction processes.
- Trained new cashiers on customer service and operating procedures.
- Managed cash register and balanced daily cash drawers accurately.
- Implemented efficient workflow practices to enhance team performance.
- Assisted customers with inquiries and resolved issues promptly.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
Sales Associate
Dillards
GRETNA
12.2022 - 06.2023
- Assisted customers with product selection and provided exceptional service.
- Maintained merchandise displays and ensured the sales floor was organized.
- Processed transactions accurately using point-of-sale systems.
- Conducted inventory checks and replenished stock as needed.
- Participated in training new staff on company policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
Assistant Store Manager
Citi Trends
GRETNA
08.2022 - 11.2022
- Assisted in daily operations and staff management to ensure smooth store functioning.
- Trained new employees on customer service standards and store policies.
- Managed inventory levels by organizing stock and conducting regular audits.
- Facilitated visual merchandising to enhance product presentation and customer engagement.
- Implemented cash handling procedures to maintain accurate register operations.
- Resolved customer inquiries and complaints to improve satisfaction and loyalty.
- Coordinated team schedules to optimize staffing during peak hours.
- Supported sales initiatives by promoting current promotions and store events.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
West Jefferson High School
Harvey, LASkills
- Customer service
- Ticketing operations
- Cash handling
- Inventory management
- Customer relationship management
- Team building
- Staff training
- Effective communication
- Problem solving
- Conflict resolution
- Time management
- Attention to detail
- Sales support
- Process improvement
- Positive attitude
Timeline
Window agent
Natchez Steamboat
11.2024 - 02.2026
Cashier Team Lead
Bayou bingo video rooms
06.2023 - 11.2024
Sales Associate
Dillards
12.2022 - 06.2023
Assistant Store Manager
Citi Trends
08.2022 - 11.2022
West Jefferson High School