Tara Broussard
Maurice
Summary
Responsible medical professional with excellent communication skills demonstrated by 27 years of experience in healthcare.
Overview
29
29
years of professional experience
Work History
Check Out/ Billing
Joseph Swan And Sellers Eye Center
Lafayette
01.2019 - Current
- Managed all payments processing, invoicing and collections tasks.
- Managed payment collections and followed up on outstanding balances, ensuring timely resolution of overdue accounts.
- Processed billing statements and invoices for customer accounts.
- Assisted customers with billing inquiries and resolved discrepancies.
- Resolved customer issues with billing inquiries, enhancing satisfaction through knowledgeable and friendly service.
- Maintained organized records of billing transactions and communications to support accurate account management.
- Collaborated with accounting team to reconcile account discrepancies.
- Worked closely with patients to discuss payment arrangements.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to phone inquiries to provide information and assistance
- Coordinated scheduling of outgoing referrals to ensure timely patient care
Medical Receptionist
Doctors Outpatient Surgery Center
Lafayette
09.2016 - 11.2018
- Payment processing
- Referral verification
- Entered patient information including insurance and demographics into the system to ensure that all records were up-to-date
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Relayed patient messages to appropriate staff to facilitate timely communication.
- Processed patient payments and scanned identification and insurance cards to maintain accurate financial records.
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Maintained a neat and organized waiting room to enhance patient comfort and experience.
- Front desk operations
- Reviewed and managed outstanding insurance billing to ensure timely resolution.
- Problem resolution ability
Medical Receptionist
Cardiology Specialist of Acadiana
Lafayette
08.2015 - 09.2016
- Entered patient information including insurance and demographics into the system to ensure that all records were up-to-date
- Answered phone calls within two rings, providing friendly greetings to enhance caller experience.
- Scheduled referrals from other physician offices
- Greeted patients warmly and provided desk sheet for efficient sign-in process.
- Recorded and organized messages from patients for staff follow-up. from patients and relayed them to the appropriate staff.
- Relayed patient messages to appropriate staff to ensure timely communication.
- Processed patient payments and scanned identification and insurance cards.
Medical Scheduling Coordinator
Acadiana Family Physicians
Lafayette
12.2014 - 08.2015
- Coordinated and confirmed patient appointments for 5 General Practice doctors, ensuring optimal scheduling efficiency.
- Coordinated patient scheduling for multiple healthcare providers efficiently.
- Managed appointment logistics using electronic health record systems.
- Communicated with patients regarding appointments and service updates.
Medical Receptionist
Thomas J Montgomery
Lafayette
07.2010 - 12.2014
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Relayed patient messages to appropriate staff to ensure timely responses.
- Entered patient information including insurance and demographics into the system to ensure that all records were up-to-date
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Pleasantly greeted each patient and offered the desk sheet for casy sign-in.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medicat assistants.
- Responsible for all medical record requests.
- Recorded and balanced patient payments at checkout.
Revenue Cycle Support Specialist/Medical Billing Assistant
Lousiana healthcare groups
Lafayette
01.2008 - 07.2010
- Balanced and maintained the cashflow spreadsheet for Medicare, Medicaid, and commercial payers.
- Handled all demand, end-of-month, mid-month, and self-pay billing.
- Delivered and recorded all incoming and outgoing mail.
Revenue Cycle Posting Specialist
Louisiana healthcare group
Lafayette
06.2006 - 01.2008
- Posted all commercial home health receipts for over 40 agencies.
- Posted and maintained adjustments for all agencies.
- Ran reports and balanced the end of month closings.
Patient Account Representative
Lafayette health ventures
Lafayette
01.2002 - 01.2006
- Entered charges, receipts, and maintained daily closing tasks for 5 pediatricians.
- Worked on insurance outstanding reports, denials, and correspondence.
- Maintained a cashflow spreadsheet for the pediatric group.
Accounts Receivable Specialist,
Louisiana Physician Corporation
Lafayette
01.1999 - 01.2002
- Logged and prepared all mail for data entry processing.
- Ran end-of-month reports and balanced all spreadsheets.
- Processed and recorded customer payments accurately and efficiently.
- Managed accounts receivable aging reports to ensure timely follow-up.
- Collaborated with medical staff to resolve billing inquiries and discrepancies.
Medical Receptionist
Sibley Bares Pediatrics
Lafayette
01.1998 - 01.1999
- Relayed patient messages to appropriate staff to ensure timely responses.
- Greeted patients warmly and provided desk sheet for efficient sign-in process.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Set up appointments for physician visits and procedures using calendar software.
- Answered phone by second ring and greeted all callers with enthusiasm.
- Entered patient information including insurance and demographics into the system to ensure that all records were up-to-date
- Took messages from patients and relayed them to the appropriate staff.
- Entered daily charges and receipts accurately.
- Balanced end-of-day and monthly financial reports to ensure accuracy in accounting.
Education
Associate of Science - Medical Information
Remington College 1998
Lafayette, LASkills
- Billing accuracy
- Payment collections
- Insurance verification
- Customer interaction
- Client follow-up
- Appointment scheduling
- Data entry
- Records management
- Record keeping
- Time management
- Attention to detail
- Communication skills
Timeline
Check Out/ Billing
Joseph Swan And Sellers Eye Center
01.2019 - Current
Medical Receptionist
Doctors Outpatient Surgery Center
09.2016 - 11.2018
Medical Receptionist
Cardiology Specialist of Acadiana
08.2015 - 09.2016
Medical Scheduling Coordinator
Acadiana Family Physicians
12.2014 - 08.2015
Medical Receptionist
Thomas J Montgomery
07.2010 - 12.2014
Revenue Cycle Support Specialist/Medical Billing Assistant
Lousiana healthcare groups
01.2008 - 07.2010
Revenue Cycle Posting Specialist
Louisiana healthcare group
06.2006 - 01.2008
Patient Account Representative
Lafayette health ventures
01.2002 - 01.2006
Accounts Receivable Specialist,
Louisiana Physician Corporation
01.1999 - 01.2002
Medical Receptionist
Sibley Bares Pediatrics
01.1998 - 01.1999
Associate of Science - Medical Information
Remington College 1998