Tarkearia Seastrunk
Many
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Everise
11.2024 - 04.2025
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to providers request for benefit faxback, EOBs, and members eligibility.
- Developed feedback systems for members to share their service experience, leading to actionable improvements.
- Verified HIPAA and assisted members with their dental benefits.
- Assisted customers with inquiries and product information through multiple channels.
Data Entry Operator 1
General Dynamics Information Technology
05.2022 - 05.2024
- Follow HIPAA guidelines with demographics information, while documenting verification.
- Answering phone calls and adjusting to customers need or help with FEMA assistance.
- Resolved escalated customer issues, restoring confidence to company's commitment to service excellence.
- Entering information and data to online databases.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Phlebotomist
Byrd Regional Hospital
Leesville
11.2023 - 04.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and effectively.
- Maintained a clean, safe, and organized work environment.
- Assisted in the preparation of laboratory specimens for analysis testing.
- Provided excellent customer service while interacting with patients.
- Verified patient information prior to specimen collection.
Education
BGS - General Studies
Northwestern State University
05.2024
AGS - General Studies
Northwestern State University
05.2021
High School Diploma -
Many High School
Many05-2018
Skills
- Policy Adherence
- Follow Up skills
- Stress Tolerance
- Insurance Claims Verification
- Venipuncture
- Customer Service
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Product knowledge
- Communication
Certification
Nationally Registered Certified Phlebotomy Technician, 10/01/22
References
References available upon request.
Timeline
Customer Service Representative
Everise
11.2024 - 04.2025
Phlebotomist
Byrd Regional Hospital
11.2023 - 04.2024
Data Entry Operator 1
General Dynamics Information Technology
05.2022 - 05.2024
BGS - General Studies
Northwestern State University
AGS - General Studies
Northwestern State University
High School Diploma -
Many High School
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