Tarolyn Holmes
Baton Rouge
Summary
Seek to apply many years of professional experience and support customer needs in fast-pacesetting. Well-organized in handling simultaneous tasks, coordinating paperwork, and meeting quality objectives. Committed to maximizing customers satisfaction and loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Senture (Remote)
London
07.2025 - Current
- Educated customers on product features and services offered.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Documented customer notes with CRM software to keep records accurate and current.
Technical Specialist
Concentrix (Remote)
Fremont
08.2023 - 06.2025
- Provided technical support for software applications and systems.
- Resolved customer inquiries using troubleshooting tools and techniques.
- Maintained records of customer interactions using CRM software.
Sales Associate
ACE Cash Express Inc.
Baton Rouge
06.2017 - 07.2023
- Assisted customers in selecting financial products and services.
- Educated clients on various loan options and repayment terms.
- Maintained compliance with regulatory requirements and company policies.
- Managed cash drawer and balanced daily transactions.
Education
Diploma - Dental Assisting
Delta Technical College
Baton Rouge, LA06-2014
Skills
- Customer relationship management
- Problem-solving
- Cash handling
- Attention to detail
- Data entry and documentation
- Issue resolution/troubleshooting
Certification
CDL- Class B
Timeline
Customer Service Advocate
Senture (Remote)
07.2025 - Current
Technical Specialist
Concentrix (Remote)
08.2023 - 06.2025
Sales Associate
ACE Cash Express Inc.
06.2017 - 07.2023
Diploma - Dental Assisting
Delta Technical College