Tasha Arceneaux
Lafayette
Summary
Dynamic Oxygen Specialist at VieMed with a proven track record in enhancing customer satisfaction through expert problem-solving and advanced communication. Successfully implemented training programs that improved employee retention and performance. Skilled in documentation management and collaboration, fostering strong relationships that drive loyalty and repeat business.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in specific skills relevant to field, consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
14
14
years of professional experience
Work History
Oxygen Specialist
VieMed
01.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Customer Service Representative
Aetna, a CVS Health
12.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Stuller Inc 302 Rue Louis Xiv
03.2011 - 10.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Administration
South Louisiana Community College
Lafayette, LAHigh School Diploma - Curriculum And Instruction
Ovey Comeaux High
Lafayette, LA05.2004
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Advanced communication
- Quality assurance
- Management collaboration
Timeline
Oxygen Specialist
VieMed
01.2022 - Current
Customer Service Representative
Aetna, a CVS Health
12.2019 - 01.2022
Customer Service Representative
Stuller Inc 302 Rue Louis Xiv
03.2011 - 10.2019
Business Administration
South Louisiana Community College
High School Diploma - Curriculum And Instruction
Ovey Comeaux High
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