TASHA FOSTER
Baton Rouge,LA
Summary
Dynamic Training & Development Specialist with a proven track record at the Department of Children and Family Services. Expert in organizational development and program compliance, delivering impactful training solutions. Skilled in data reporting and analysis, fostering a culture of continuous learning while enhancing staff engagement and performance outcomes.
Overview
14
14
years of professional experience
Work History
Training & Development Specialist
Department of Children and Family Services
02.2022 - Current
- Design, develop, and deliver instructor-led, virtual, and web-based training programs reaching 100+ employees annually, ensuring compliance with state and federal mandates.
- Compose and revise instructional materials, manuals, and job aids to support regional staff and align content with evolving policy changes.
- Conduct needs assessments with program and unit directors to identify skill gaps and tailor training solutions to staff needs.
- Monitor and coordinate web-based and video conference trainings, overseeing logistics for 5 sessions per month with an average of 50 participants.
- Develop and manage monthly data reports (Child Welfare Training Hours, Quality Assurance, Centralized Intake), achieving 100% on-time submission and completion rates.
- Deliver presentations, workshops, and group discussions to strengthen knowledge retention and increase staff engagement.
- Evaluate training effectiveness through feedback and performance data, implementing program improvements.
- Mentor staff to support professional development and foster career growth.
Social Services Analyst
Department of Children and Family Services
09.2021 - 02.2022
- Interpreted and applied complex federal, state, and local laws, regulations, and agency policies in determining program eligibility and compliance for 50+ clients monthly.
- Managed a diverse caseload by interviewing clients, assessing employment, education, and training needs, and developing customized service plans.
- Explained program rules and procedures, identified barriers to participation, and connected clients with resources to support compliance.
- Monitored program participation and took corrective action to ensure 100% adherence to mandated obligations within assigned caseload.
- Prepared case records, documentation, and evidence summaries to support agency decisions during appeals and hearings.
- Collaborated with multidisciplinary teams to coordinate services and improve client outcomes.
OSR-Resolutions/Support Specialist
BBQGuys
09.2020 - 09.2021
- Delivered high-quality customer support via phone, email, and chat, handling 40+ customer interactions daily and ensuring timely issue resolution.
- Managed the resolution process for customer concerns using CRM, account management, and ticketing software, closing an average of 100+ cases weekly.
- Retained sales by providing product knowledge and technical information, contributing to thousands of dollars in recovered revenue each month.
- Created and processed 20–30 vendor purchase orders daily, negotiating with vendors to secure product and service resolutions.
- Supported the sales queue during peak demand, improving workflow efficiency and maintaining a 95%+ customer satisfaction rate.
Revenue Tax Officer Supervisor
Louisiana Department of Revenue
09.2018 - 07.2020
- Supervised a team of 9 Tax Officers and Analysts, establishing priorities, implementing procedural changes, and conducting performance evaluations.
- Directed collection activities, overseeing hundreds of garnishments, seizures, installment agreements, penalty waivers, and refund approvals annually.
- Reviewed complex taxpayer accounts and collaborated with attorneys, CPAs, IRS agents, and other agencies to resolve discrepancies involving high-value cases exceeding $100,000.
- Oversaw correspondence and call center operations, auditing calls for quality and accuracy while ensuring 95%+ taxpayer assistance resolution within deadlines.
- Compiled and reported monthly statistics on telephone, email, and correspondence activity for management review.
- Led hiring, onboarding, and ongoing coaching of new staff, improving team efficiency and reducing turnover.
- Partnered with developers to test and optimize software solutions, writing test cases that improved system reliability and reduced processing errors by 20%.
- Represented the department in hearings before the Board of Tax Appeals, defending agency policies and ensuring compliance with Louisiana Revised Statutes.
Tax Officer
Louisiana Department Of Revenue
10.2013 - 09.2018
- Researched an average of 50 delinquent tax cases daily using financial, court, and government records to locate assets for collection.
- Collected delinquent taxes through garnishments, bank levies, liens, license revocations, and property seizures, securing substantial state revenue.
- Worked with taxpayers, accountants, attorneys, and CPAs to review financial conditions and negotiate formal installment agreements.
- Analyzed complex accounts and recommended adjustments to correct tax, penalty, and interest discrepancies.
- Responded to taxpayer inquiries via phone and email, ensuring timely and accurate resolution.
- Trained all new hires and supported implementation of updated systems and program revisions.
Revenue Tax Analyst
Louisiana Department of Revenue
12.2011 - 10.2013
- Assisted taxpayers with preparing returns, registrations, and online filings, averaging 20–30 cases per week.
- Reviewed forms, payments, and documentation to confirm tax liability accuracy and compliance with state law.
- Initiated basic collection actions such as installment agreements, penalty waivers, and extensions.
- Researched taxpayer accounts to resolve discrepancies and calculate penalties and interest.
- Issued billings for noncompliant accounts and prepared routine reports on cigarette tax stamp sales for authorized dealers.
Education
Bachelor of Science - Management
Northwestern State University of Louisiana
Natchitoches, LASkills
- Organizational development
- Program & Policy Compliance
- Data Reporting & Analysis (Excel, SuccessFactors)
- Customer Service & Conflict Resolution
- Supervisory & Team Leadership
- Communication & Problem-Solving
Timeline
Training & Development Specialist
Department of Children and Family Services
02.2022 - Current
Social Services Analyst
Department of Children and Family Services
09.2021 - 02.2022
OSR-Resolutions/Support Specialist
BBQGuys
09.2020 - 09.2021
Revenue Tax Officer Supervisor
Louisiana Department of Revenue
09.2018 - 07.2020
Tax Officer
Louisiana Department Of Revenue
10.2013 - 09.2018
Revenue Tax Analyst
Louisiana Department of Revenue
12.2011 - 10.2013
Bachelor of Science - Management
Northwestern State University of Louisiana
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