Tashawna Fox
Oakdale
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Hardworking and motivated manger with four years of experience and record of success in Industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
9
9
years of professional experience
Work History
Hostess
Waffle House Restaurant
06.2016 - 01.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Cashier
McDonald's Restaurant
07.2016 - 08.2017
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Helped with purchases, locating items and signing up for rewards programs.
- Received payments for products and issued receipts.
Cashier
McDonald's Restaurant
09.2018 - 12.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Manager
Popeyes® Louisana Kitchen
02.2019 - 08.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Supervised staff performing daily activities.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Set challenging yet attainable goals to encourage continuous staff development.
Casino Cage Supervisor
Coushatta Casino
08.2022 - 06.2025
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Enhanced customer satisfaction by providing efficient and accurate cashiering services in a busy casino environment.
- Maintained a secure environment within the cage area by adhering to security protocols and conducting regular surveillance checks.
- Managed large-scale cash transactions during high-profile events at the casino, maintaining accuracy and efficiency under pressure while upholding strict security protocols.
- Managed the casino''s high-volume currency transactions, ensuring accuracy and compliance with gaming regulations.
- Developed strong relationships with VIP clients, providing personalized service that encouraged repeat business at the casino.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Evaluated quality of service of seven cashiering personnel to provide constructive, positive feedback to team members, promoting customer satisfaction.
Education
Associate of Science - Surgical Technology
Louisiana State University At Eunice
Eunice, LA10.2023
Skills
- Staff development
- Issue and conflict resolution
- Leadership
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff management
- Relationship building
- Strategic planning
- Performance ma
- Policy enforcement
- Auditing procedures
- Currency exchange
- Check cashing authorization
- Banking operations
- Cashier supervision
- Casino industry experience
- Cash counting machines
- Vault management
- Title 31 compliance
- Security protocols
- Casino operations
- Teamwork and collaboration
- Customer service
- Cash handling expertise
Education and Training
true,other
Timeline
Casino Cage Supervisor
Coushatta Casino
08.2022 - 06.2025
Manager
Popeyes® Louisana Kitchen
02.2019 - 08.2022
Cashier
McDonald's Restaurant
09.2018 - 12.2018
Cashier
McDonald's Restaurant
07.2016 - 08.2017
Hostess
Waffle House Restaurant
06.2016 - 01.2017
Associate of Science - Surgical Technology
Louisiana State University At Eunice
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