Tashelia Nelson
4017 S. Indigo Dr.
Summary
Skilled in HIPAA compliance and customer service, I excelled at LCMC Health/Tulane HCA by ensuring confidentiality and providing tailored patient care solutions. My expertise in patient registration and ability to maintain calm under pressure led to streamlined clinic operations. Demonstrated flexibility and a commitment to quality patient care highlight my professional achievements.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
LS LCMC Health/ Tulane HCA
05.2011 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed phone operations to ensure efficient communication and patient support.
- Managed clinic registration, maintaining precise records and streamlining patient intake within in Dermatology, OB/GYN women, ENT, and Bariatrics surgery clinics to facilitated effective communication between patients and healthcare providers .
Occupational Injury Therapist
Health Care Center
03.2009 - 05.2011
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Administer soft tissue injury therapy treatments to patient involving auto accidents and workmen comp claims.
Vision Tech
Walmart Vision And Eye Care
02.2007 - 03.2009
- Conducted detailed eye assessments and supported optometrists in patient care.
- Scheduled and managed phone appointments to ensure efficient client communication.
- Procured essential eye care materials to ensure optimal patient care.
- Processed insurance claims accurately and efficiently to expedite payments for both the vision center and patients.
- Ensured quality control by inspecting completed eyeglass orders meticulously before dispensing them to customers.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Used Interpupillary distance measuring instrument measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes.
Education
No Degree - Medical Assistant
Eastern Vocational College of Health
New Orleans, LA05-2009
High School Diploma -
West Jeff HS
Harvey, LA06-1995
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Registration and admissions
- Referral coordination
- Payment processing
- Multitasking and organization
- Appointment reminders
- Insurance verifying
Timeline
Patient Access Representative
LS LCMC Health/ Tulane HCA
05.2011 - Current
Occupational Injury Therapist
Health Care Center
03.2009 - 05.2011
Vision Tech
Walmart Vision And Eye Care
02.2007 - 03.2009
No Degree - Medical Assistant
Eastern Vocational College of Health
High School Diploma -
West Jeff HS
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