Tashi Matthews
Shreveport
Summary
Results-driven healthcare professional with 15 years of experience supporting patients and clinical stakeholders, delivering education on complex medical technologies, troubleshooting equipment, and coordinating solutions across multidisciplinary teams. Proven ability to build trusted relationships, promote successful technology adoption, manage high-priority clinical needs, and translate complex information into clear, actionable guidance. Eager to leverage extensive cardiopulmonary, customer education, onboarding, and relationship-management experience to drive customer satisfaction, engagement, retention, and successful adoption of remote patient-monitoring technology.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
Christus Health Hospital
01.2023 - Current
Respiratory Therapist
- Educated 20-30 clients weekly on complex treatment plans and medical equipment, improving client confidence and reducing barriers to treatment adherence.
- Delivered comprehensive onboarding, hands-on training, and ongoing guidance on clinical procedures and medical technologies. This improved user confidence, knowledge transfer, and successful adoption.
- Resolved complex medical equipment and clinical technology issues by coordinating with physicians, nurses, case managers, and internal departments to ensure timely resolutions.
Client Relationship Manager
PAM Health Specialty Hospital
01.2021 - 01.2024
Respiratory Therapist
- Built trusted relationships with patients, families, and clinical stakeholders throughout their care journey through proactive communication, education, and ongoing support.
- Guided customers through complex medical technologies by providing hands-on training, troubleshooting, and ongoing support to ensure successful adoption.
- Delivered one-on-one education tailored to each individual's learning style, improving understanding and increasing adherence to care plans.
Client Relationship Manager
Willis Knighton Medical Center
01.2011 - 01.2021
Respiratory Therapist
- Managed a high-volume caseload of 25-30 clients per shift while delivering timely communication, problem resolution, and exceptional service in fast-paced environments.
- Trained and mentored respiratory therapy students on clinical procedures, equipment operation, and client communication, accelerating onboarding and increasing clinical confidence and knowledge transfer.
- Identified the barriers to treatment and technology adoption for each individual and tailored the education to their specific needs, which improved their understanding and long-term adherence.
Education
Bachelor of Science - Interdisciplinary Studies with a Concentration in Business Administration
Wiley College
Associate of Science - Respiratory Therapy
Southern University of Shreveport
Skills
- Client Relationship Management
- Client Onboarding
- Cross-Functional Collaboration
- Customer Success
- Client Retention
- Problem Resolution
- Time Management
- Process Improvement
- Adaptability
- Microsoft Office Suite
- Microsoft Teams
- EHR Systems
- Technology Adoption
- Strategic Problem Solving
- Medical Technology Education
- Zoom
Professional Title
Respiratory Therapist l Client Education & Relationship Management l Customer Success Professional l Client Onboarding l Healthcare Technology
Professional Recognition
Gold Star Nominee for delivering exceptional compassion, outstanding customer care and going above expectations in support of clients and families.
Timeline
Client Relationship Manager
Christus Health Hospital
01.2023 - Current
Client Relationship Manager
PAM Health Specialty Hospital
01.2021 - 01.2024
Client Relationship Manager
Willis Knighton Medical Center
01.2011 - 01.2021
Bachelor of Science - Interdisciplinary Studies with a Concentration in Business Administration
Wiley College
Associate of Science - Respiratory Therapy
Southern University of Shreveport