Tatem Torres
Chalmette
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Breaux Mart Supermarkets
Chalmette
10.2022 - 03.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided details and information about products and items within the facility.
- Trained new employees with skill and professionalism while providing a safe and fun work environment.
- Upheld maintenance throughout the establishment as well as methodically organized shelves and products.
- Completed orders for customers with speed and consideration while providing friendly interactions and attention to detail.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Dog Gone Right
Robert
12.2021 - 09.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Maintains accurate records of animal feeding schedules, medication administration and other relevant data.
- Performs minor medical treatments such as wound care, administering medication, bandaging wounds as instructed by a veterinarian or supervisor.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Maintained clean and orderly play yards, kennels and cages.
Lawn Care Technician
Grass Kickers
Chalmette
05.2017 - 05.2020
- Provided advice on proper care of lawns and gardens.
- Collected payments from customers for services rendered.
- Utilized power tools such as mowers, trimmers, blowers, and edgers.
- Removed fallen leaves from driveways and sidewalks.
- Maintained cleanliness of work area by removing debris from job sites.
- Performed regular lawn maintenance, such as mowing, edging, trimming, and aerating.
- Maintained equipment in good working condition, performing regular checks and minor repairs.
- Managed time efficiently to complete scheduled appointments and maintain productivity.
Education
High School Diploma -
Chalmette High School
Chalmette, Louisiana05-2021
Skills
- Customer service
- Sales techniques
- Product knowledge
- Conflict resolution
- Strong teamwork
- Order fulfillment
- Calm demeanor
- Adaptive
References
References available upon request.
Timeline
Customer Service Representative
Breaux Mart Supermarkets
10.2022 - 03.2025
Customer Service Representative
Dog Gone Right
12.2021 - 09.2022
Lawn Care Technician
Grass Kickers
05.2017 - 05.2020
High School Diploma -
Chalmette High School