Tatiana Charles
New Iberia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Traceability
Port of Iberia
05.2023 - Current
- Maintained detailed records of incoming and outgoing shipments, allowing for easy traceability of products within the supply chain.
- Maintained accurate records of inspection results, ensuring traceability and compliance with internal and external standards.
Customer Service Supervisor
ShopRite
04.2020 - 11.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
Training Coordinator
McDonald’s
03.2018 - 08.2020
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Adapted quickly to changing business needs by updating training materials and methodologies accordingly.
- Enhanced employee performance by implementing comprehensive training programs and workshops.
Education
High School Diploma -
Westgate High School
New Iberia, LA05-2019
Skills
- Time Management
- Collaborative Environments
- Team Leadership
- Policy Enforcement
Timeline
Traceability
Port of Iberia
05.2023 - Current
Customer Service Supervisor
ShopRite
04.2020 - 11.2022
Training Coordinator
McDonald’s
03.2018 - 08.2020
High School Diploma -
Westgate High School