Tatyana Lee
Alexandria
Summary
Proven Administrative Coordinator with a track record of enhancing payroll accuracy by meticulously resolving discrepancies for Pinecrest Supports and Services Center. Skilled in data entry and customer service, I excel in office administration and fostering positive relationships. Achieved significant improvements in employee satisfaction through diligent attention to detail and effective time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Pinecrest Supports and Services Center
10.2023 - Current
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Researched and resolved time discrepancies.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
- Facilitated smooth transitions during staffing changes by promptly updating schedules and communicating adjustments to relevant parties.
- Processed payrolls on regular basis for more than 120 employees nationally.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Provided essential support during audits by maintaining thorough documentation of timekeeping procedures and records.
- Upheld the highest standards of confidentiality when handling sensitive employee information, earning a reputation for trustworthiness and professionalism.
- Served as a trusted resource for employees seeking clarification on pay-related matters, fostering positive relationships among staff members.
- Enhanced employee satisfaction with timely and accurate payroll processing through diligent timekeeping practices.
- Maintained payroll information by calculating, collecting, and entering data.
- Tracked employee vacation, sick and personal time.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Coordinated resolution of payroll discrepancies.
Administrative Assistant
City Of Alexandria
12.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Dietary Associate
Aramark
01.2019 - 01.2020
- Prepared therapeutic diets for patients with various medical conditions, ensuring adherence to physician-prescribed guidelines while maintaining palatability and visual appeal.
- Enhanced nutritional outcomes for patients through careful monitoring and adjusting of meal plans as needed.
- Supported departmental goals for continuous improvement by actively participating in quality assurance initiatives, audits, and inspections.
- Maintained accurate records of patient dietary preferences, allergies, and nutritional needs to ensure optimal care and meal planning.
- Provided support to fellow team members, fostering a positive work environment focused on collaboration and efficiency.
- Ensured timely delivery of meals to patients, maintaining a high level of customer service and satisfaction.
- Served as a liaison between the dietary department and nursing staff, addressing concerns regarding patient nutrition promptly and professionally.
- Safeguarded against cross-contamination by diligently following food handling protocols and allergen awareness procedures in the kitchen.
- Developed strong rapport with patients through active listening and empathetic communication, resulting in increased patient satisfaction scores.
- Improved patient satisfaction by providing individualized meal plans tailored to dietary needs and preferences.
- Kept all kitchen areas clean, tidy and free of hazards.
- Participated in medical staff meetings and other committees related to nutrition care.
- Educated patients and families on nutrition management.
- Monitored food safety and sanitation standards in food service areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Food Service Worker
United States Air Force
10.2014 - 12.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Optimized food presentation to enhance customer dining experience.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Enhanced team efficiency with streamlined food preparation processes.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Fitness Specialist
United States Air Force
07.2012 - 10.2014
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Submitted work orders and ordered supplies when needed to furnish floor with proper equipment.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Broadcasted information about events, gym classes and community offerings.
- Promoted fitness classes to boost gym attendance.
- Collaborated with other fitness professionals to develop and implement new programs.
- Used music to motivate and energize classes.
- Assisted with marketing and promoting of classes and services.
- Promoted safe and inclusive environment for club clients and members.
- Encouraged participants to stay motivated and reach fitness goals.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
Guest Service Representative
United States Air Force
01.2011 - 07.2012
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Upheld hotel policies and procedures by providing high level of customer service.
Education
No Degree - Business Administration
University of Phoenix
Tempe, AZ12-2025
High School Diploma -
Peabody Magnet High School
Alexandria, LA05-2010
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Office administration
- Documentation and recordkeeping
- Payroll administration
- Handling complaints
- Customer service
- Microsoft office
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- Human Resource Certification Institute – Professional in Human Resources
Timeline
Administrative Coordinator
Pinecrest Supports and Services Center
10.2023 - Current
Administrative Assistant
City Of Alexandria
12.2021 - 06.2023
Dietary Associate
Aramark
01.2019 - 01.2020
Food Service Worker
United States Air Force
10.2014 - 12.2016
Fitness Specialist
United States Air Force
07.2012 - 10.2014
Guest Service Representative
United States Air Force
01.2011 - 07.2012
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- Human Resource Certification Institute – Professional in Human Resources
No Degree - Business Administration
University of Phoenix
High School Diploma -
Peabody Magnet High School
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