Summary
Overview
Work History
Education
Skills
Timeline
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Tatyana Roland

Alexandria

Summary

High-energy Supervisor successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth. Organized and diligent with excellent oral and interpersonal communication skills. With professional sales expert 10 years in customer service and retail sales.

Overview

11
11
years of professional experience

Work History

ABA Therapist

Rapides Autism Center
07.2024 - 06.2025
  • Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
  • Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
  • Monitored and documented client progress using data collection techniques.

Permit Technician

City of Alexandria, LA
02.2023 - 06.2024
  • Reduced permit approval times by implementing a more efficient review process, resulting in faster project start dates.
  • Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
  • Developed strong relationships with contractors, architects, engineers, property owners ensuring smooth workflows throughout the permit process.
  • Performed routine data entry or document management.
  • Updated documents such as municipal codes and city charters.

IHX SALES

AT&T
06.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrating great customer care while visiting the customer in their home.


Assistant Manager

AT&T
01.2022 - 06.2022
  • Go out of the store and sell internet and TV service
  • Assist customers with their cellular needs
  • Open and close the store
  • Count money, close the end of the day register
  • Receive inventory and check out inventory
  • Receive and set up Zoom calls
  • Train new hires
  • Coach on sales
  • Lead team calls

Retail Sales Consultant (RSC)

AT&T corporate store
09.2021 - 01.2022
  • Enhanced customer loyalty by offering tailored solutions that met individual needs.
  • Oversaw deposits, processed financial transactions and maintained inventory.
  • Resolved customer complaints promptly, maintaining a positive brand image.
  • Handled cash transactions accurately while adhering to established security procedures.
  • Trained new employees on store policies, procedures, and best practices for superior customer service.
  • Greeted customers and provided outstanding customer service.
  • Performed cash, card, and check transactions to complete customer purchases.

Best Buy Mobile Sales Consultant

Best Buy
09.2014 - 06.2018
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer account discrepancies and concerns.
  • Assisting customers with their cellular needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High school diploma -

Tioga High School
Pineville, LA
05.2014

Skills

  • Data collection
  • Verbal behavior
  • Collaboration with professionals
  • Functional communication training
  • Social skills development
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call management
  • Follow-up skills
  • Microsoft outlook

Timeline

ABA Therapist

Rapides Autism Center
07.2024 - 06.2025

Permit Technician

City of Alexandria, LA
02.2023 - 06.2024

IHX SALES

AT&T
06.2022 - 02.2023

Assistant Manager

AT&T
01.2022 - 06.2022

Retail Sales Consultant (RSC)

AT&T corporate store
09.2021 - 01.2022

Best Buy Mobile Sales Consultant

Best Buy
09.2014 - 06.2018

High school diploma -

Tioga High School

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Tatyana Roland