Tawana Knight
Killeen
Summary
Dynamic clinical care professional with extensive expertise in patient care management, healthcare operations, and team leadership. Committed to fostering collaborative environments and employing adaptable problem-solving strategies to drive optimal patient outcomes. Proficient in patient assessment, care planning, and interdisciplinary coordination, consistently recognized for reliability and responsiveness to the evolving healthcare landscape. Aiming to leverage administrative skills to enhance patient service delivery and ensure seamless operations within healthcare settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Care Manager
Vitalcaring Group
04.2025 - Current
- Facilitated communication between patients, families, providers, and insurance companies to ensure continuity of care across multiple settings.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Coordinated patient scheduling, optimizing appointment flow and reducing wait times.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Mentored junior staff in best practices for clinical management and patient engagement.
- Analyzed clinical data to identify trends and optimize resource allocation.
- Organized administrative workflows within the office space to improve overall efficiency among team members while minimizing disruptions during busy periods.
Private Duty Nurse
ANGELS OF CARE
12.2022 - 04.2025
- Performs data entry and maintained accurate electronic health records (EHR), ensuring compliance with HIPAA and regulatory standards.
- Provides patient education on managing chronic conditions and medication adherence, improving health outcomes.
- Supports the care team by coordinating with pharmacies and medical supply companies to ensure timely delivery of medications and durable medical equipment (DME).
- Manages inquiries from patients and healthcare providers regarding medication and providing accurate information and guidance.
Case Manager
Educare Community Living
06.2024 - 08.2024
- Managed a caseload of patients requiring chronic care management, ensuring timely access to resources and services.
- Managed the documentation and scheduling of patient care services, ensuring compliance with state and federal guidelines.
- Provided patient education on treatment plans, medications, and post-discharge care instructions.
- Assisted in processing patient records and maintaining accurate documentation.
- Communicated with patients and families to address care gaps and resolve barriers to treatment.
- Maintained accurate and detailed documentation in compliance with HIPAA and company guidelines.
Administrative Assistant | Private Duty Nurse
LAKEWAY HOME HEALTH
01.2015 - 10.2022
- Supported human resource functions, including assisting with employee training and documentation.
- Performed data entry tasks with high accuracy, maintaining up-to-date electronic health records and authorization documentation.
- Managed medical records, ensuring accuracy and HIPAA compliance.
- Ordered and maintained inventory of office supplies and medical supplies, ensuring smooth office operations.
- Assisted with employee onboarding, including conducting new hire orientation and processing HR paperwork.
- Provided kantime support and troubleshooting to field and office staff.
- Collaborated with Branch Director to improve office efficiency and staff productivity.
Private Duty Nurse
AVEANNA
12.2019 - 12.2020
- Performed initial health assessments and coordinated care for chronic care management patients.
- Provided excellent customer service by addressing patient and family concerns promptly.
- Provided ongoing patient education, improving understanding of medication and chronic condition management.
- Handled data entry for patient care plans and medication schedules, ensuring accuracy and compliance with healthcare regulations.
- Communicated with physicians and care teams to adjust care plans based on patient progress and needs.
Education
Master Healthcare Administration -
PURDUE UNIVERSITY GLOBAL
Indianapolis, INLicensed Vocational Nurse - undefined
Central Texas College
Killeen, TxBachelors Business Administration - undefined
TARLETON STATE UNIVERSITY
Stephenville, TXSkills
- Authorization Management
- Data Entry & Management
- Supply Management & Inventory Control
- Office Administration & Coordination
- Insurance Verification & Eligibility
- Electronic Health Records (EHR) Management
- HIPAA Compliance
- Multidisciplinary Team Collaboration
- Effective communication
- Care coordination
- Case management
- Medical records management
Certification
- Licensed Vocational Nurse, TX
- Project Management Essentials
- Lean Six Sigma White Belt
- BLS
Timeline
Clinical Care Manager
Vitalcaring Group
04.2025 - Current
Case Manager
Educare Community Living
06.2024 - 08.2024
Private Duty Nurse
ANGELS OF CARE
12.2022 - 04.2025
Private Duty Nurse
AVEANNA
12.2019 - 12.2020
Administrative Assistant | Private Duty Nurse
LAKEWAY HOME HEALTH
01.2015 - 10.2022
Licensed Vocational Nurse - undefined
Central Texas College
Bachelors Business Administration - undefined
TARLETON STATE UNIVERSITY
Master Healthcare Administration -
PURDUE UNIVERSITY GLOBAL