Taylor Barton
Clarks
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Citizens Progressive Bank
10.2022 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Opened new accounts such as DDA's, SVG's, COD's (including Listed Deposit's), MMA's, etc.
- Balanced General Ledgers as needed.
- Assisted in Online Banking (unlocking and creating new online banking accounts) and debit card disputes.
- Assisted in training other Customer Service Representatives.
- Assisted on the Teller line as needed.
Criminal Deputy Clerk
Caldwell Parish Court House
07.2021 - 10.2022
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Typed all court minutes for Criminal Court.
- Assisted any customer for research needs.
- Assisted District Attorney's and Public Defenders in regard to client's cases.
- Navigated the filing system for Conveyance, Mortgage and Land records.
Education
High School Diploma -
Caldwell Parish High School
Columbia, LA 05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Complaint handling
- Complaint resolution
- Customer relations
- Product knowledge
- Quick learning ability
Timeline
Customer Service Representative
Citizens Progressive Bank
10.2022 - 06.2025
Criminal Deputy Clerk
Caldwell Parish Court House
07.2021 - 10.2022
High School Diploma -
Caldwell Parish High School
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