Summary
Work History
Education
Skills
Timeline
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Holliday

Houma

Summary

Dynamic consultant and artist with a proven track record at MAC Cosmetics, excelling in client relationship management and strategic planning. Recognized for enhancing customer satisfaction through innovative service strategies and effective team leadership. Skilled in utilizing digital tools to streamline operations and drive sales, fostering community engagement through educational workshops.

Work History

Consultant/Artist

MAC Cosmetics
  • Developed product knowledge to enhance client consultations and drive sales.
  • Analyzed customer feedback to refine service strategies and improve client satisfaction.
  • Executed promotional events to increase brand visibility and engage target audience.
  • Collaborated with cross-functional teams to streamline inventory management processes.
  • Trained new staff on product offerings and customer service best practices.
  • Implemented digital tools for scheduling appointments, improving operational efficiency.
  • Led workshops to educate clients on makeup techniques, fostering community engagement.

Customer Service Asso

Macys Department Store
  • Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
  • Processed transactions efficiently using point-of-sale systems, maintaining accuracy and speed.
  • Resolved customer complaints and issues, demonstrating strong problem-solving skills.
  • Collaborated with team members to maintain organized sales floor and stock levels.
  • Educated customers on promotions and loyalty programs to enhance engagement.
  • Utilized inventory management software to track stock levels and ensure availability of products.
  • Participated in training sessions to improve product knowledge and customer service skills.
  • Supported visual merchandising efforts by arranging displays to attract customer attention.

Server

Longhorn Steakhouse
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Assisted in menu recommendations, enhancing guest dining experiences.
  • Maintained cleanliness and organization of tables and work areas for optimal efficiency.
  • Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
  • Processed transactions accurately using point-of-sale systems to facilitate efficient checkout.
  • Adapted quickly to changing environments during peak service hours, maintaining composure under pressure.

CSM I

HGI Global
  • Developed and implemented customer service training programs to enhance team performance.
  • Oversaw daily operations, ensuring high-quality service delivery and adherence to company standards.
  • Analyzed customer feedback to identify trends and recommend improvements in service processes.
  • Collaborated with cross-functional teams to streamline communication and resolve customer issues efficiently.
  • Managed escalated inquiries, employing conflict resolution strategies to ensure customer satisfaction.
  • Established key performance indicators to monitor team effectiveness and drive continuous improvement initiatives.

CSM II/Assistant Manager

HGI Global
  • Assisted in developing operational strategies to enhance team productivity and service delivery.
  • Coordinated daily tasks and schedules, ensuring alignment with organizational goals and timelines.
  • Streamlined communication between departments, fostering collaboration and improving project outcomes.
  • Trained new staff on company policies and procedures, promoting a culture of compliance and efficiency.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Led team meetings to discuss performance metrics, setting actionable objectives for continuous enhancement.

Education

Bachelor of Science - Interdisciplinary Studies

Southern University And A&M College
Baton Rouge, LA

High School Diploma -

Ellender Memorial High School
Houma, LA

Associate of Science - Cosmetology

Aveda Institute
Metairie, LA
12.2022

Skills

  • Problem-solving
  • Attention to detail
  • Team leadership & development
  • Client relationships
  • MS office
  • Analytical thinking
  • Strategic planning
  • Customer relationship management
  • Project leadership
  • Project management

Timeline

Consultant/Artist

MAC Cosmetics

Customer Service Asso

Macys Department Store

Server

Longhorn Steakhouse

CSM I

HGI Global

CSM II/Assistant Manager

HGI Global

Bachelor of Science - Interdisciplinary Studies

Southern University And A&M College

High School Diploma -

Ellender Memorial High School

Associate of Science - Cosmetology

Aveda Institute

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