Taylor Jackson
Denham Springs
Summary
Detail-oriented Administrative Specialist with expertise in delivering customer service in high-pressure settings. Skilled in multitasking and decision-making while providing clerical and operational support to enhance office efficiency. Effectively manages office supplies, paperwork, and project requirements with minimal supervision.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
LEMOINE
Baton Rouge
11.2023 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Managed mail, packages, emails, and document transmissions using manual and automated tracking strategies to ensure timely delivery and organization.
- Monitored and ordered office supplies to maintain adequate stock levels for uninterrupted office operations.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls professionally, directing callers to appropriate personnel to facilitate effective communication.
Administrative Assistant
Quality Engineering & Surveying
Port Vincent
03.2022 - 10.2023
- Scheduled office meetings and client appointments, facilitating efficient coordination for staff teams.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system, enhancing document organization and retrieval.
- Restocked supplies and placed purchase orders, ensuring availability of essential materials.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Administrative Specialist
Stantec
Baton Rouge
08.2019 - 12.2021
- Provided comprehensive administrative support to office staff, enhancing overall office operations.
- Coordinated handling of mail, packages, emails, and document transmissions using manual and automated tracking methods.
- Managed supplies inventory by monitoring stock levels and ordering supplies.
- Prepared project documents, reports and brochures.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Receptionist
Quality Engineering & Surveying
Port Vincent
06.2018 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and efficiently directed incoming calls to appropriate offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained clean and organized reception area to create welcoming first impression for visitors.
- Provided clerical support to employees by efficiently copying, faxing, and filing documents.
Spa Concierge
The Woodhouse Day Spa
Baton Rouge
08.2017 - 06.2018
- Greeted guests upon arrival, delivering personalized service to enhance overall customer experience.
- Managed bookings for spa services such as massages, facials, body treatments.
- Provided information about spa services and treatments to customers in a friendly and professional manner.
- Processed customer payments efficiently using cash registers and point-of-sale systems, ensuring accurate transactions.
- Attended training sessions to enhance customer service skills and improve guest interactions.
Bartender
El Charro On The Ridge
Tyler
06.2016 - 11.2016
- Served high customer volumes during special events, nights, and weekends.
- Maintained presentable, well-stocked bar to enhance customer experience.
- Executed alcohol awareness procedures to ensure responsible guest service.
- Complied with state laws on alcoholic beverage service and customer regulations to ensure safety and legality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Assistant Store Manager
The Funky Trunk Marketplace
Yukon
08.2013 - 04.2016
- Managed opening and closing procedures, recommending changes that streamlined daily activities.
- Trained new employees on proper protocols and customer service standards.
- Rotated merchandise and displays to highlight new products and promotions, enhancing customer engagement.
- Developed and maintained relationships with vendors to ensure timely product delivery and support inventory needs.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
High School Diploma -
Yukon High School
Yukon, OK05.2013
Certification In Early Childhood Education (AECE) -
Canadian Valley Technology Center
El Reno, OK05.2013
Skills
- Administrative support
- Document organization
- Customer service
- Telephone communication
- Time management
- Task management
- Attention to detail
- Organizational management
- Inventory management
- Supply chain management
- Shipping and receiving proficiency
- Bank deposit reconciliation
- Communication skills
- Professional demeanor
Certification
Master Teacher Certificate
Timeline
Administrative Assistant
LEMOINE
11.2023 - Current
Administrative Assistant
Quality Engineering & Surveying
03.2022 - 10.2023
Administrative Specialist
Stantec
08.2019 - 12.2021
Receptionist
Quality Engineering & Surveying
06.2018 - 08.2019
Spa Concierge
The Woodhouse Day Spa
08.2017 - 06.2018
Bartender
El Charro On The Ridge
06.2016 - 11.2016
Assistant Store Manager
The Funky Trunk Marketplace
08.2013 - 04.2016
High School Diploma -
Yukon High School
Certification In Early Childhood Education (AECE) -
Canadian Valley Technology Center