Taylor O'Brien
Slidell
Summary
Dynamic lead barista with extensive experience in employee training and team collaboration. Strong background in inventory management and effective communication, committed to creating engaging customer experiences and boosting sales through innovative promotional strategies. Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
4
4
years of professional experience
Work History
Lead Barista
Slidell Nutrition LLC
Slidell
05.2022 - Current
- Trained and mentored new baristas on drink preparation and customer service skills.
- Managed daily inventory of products and supplies, ensuring freshness and quality.
- Oversaw machine maintenance, troubleshooting issues to maintain optimal performance.
- Created beverage recipes, experimenting with flavors to enhance menu offerings.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Implemented cleanliness standards, maintaining a tidy workspace in compliance with health regulations.
- Collaborated with management on promotional events to boost customer engagement and sales.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Prepared numerous varieties of drinks with high accuracy and consistently strong customer satisfaction.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Performed regular maintenance on blender machines and other related equipment.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Created engaging displays for promotional materials such as menus or flyers.
- Memorized official and off-menu coffee and tea preparations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
- Listened to customer desires and needs to recommend optimal products.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep machines operational.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Gave samples of popular drinks of different tea blends to create sales opportunities.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service during deliveries.
- Provided customer service to vendors regarding payment inquiries.
- Identified opportunities to improve customer service processes.
- Resolved customer service issues promptly, efficiently and professionally.
Snow Cone Maker
Southern Delights
Slidell
03.2023 - 07.2023
- Operated snow cone machines efficiently to ensure smooth workflow.
- Maintained cleanliness and organization of work area throughout shifts.
- Assisted customers in selecting flavors and customizing their orders.
- Monitored inventory levels and restocked supplies as needed.
- Trained new staff on proper equipment use and safety protocols.
- Collaborated with team members to enhance customer service experiences.
- Followed health and safety guidelines to ensure food quality standards.
- Provided customer service by answering questions about flavors, sizes and cost of items.
- Maintained stock levels of syrups and other ingredients used for making snow cones.
- Conducted daily cleaning of the equipment used for making snow cones, including blades, hoppers, and spouts.
- Prepared and served snow cones to customers in a timely manner.
- Maintained records of daily sales transactions using computer software programs.
- Restocked shelves with pre-made shaved ice bags as needed.
- Kept track of sales transactions involving cash or credit cards.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Served and scooped ice cream, following sizing specifications.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
Education
Associate of Science - Science Education
Nunez Community College
Chalmette, LA05-2026
High School Diploma -
Slidell High School
Slidell, LA05-2024
Some College (No Degree) - Science Education
Northshore Technical Community College
Lacombe, LASome College (No Degree) - Dual Enrollment
University of New Orleans
New OrleansSkills
- Customer service
- Team collaboration
- Employee training
- Inventory management
- Effective communication
- Event coordination
- Barista training
- Menu development
- Promotional events
- POS systems
- Order taking
- Drink customization
- Team management
- Adaptability to change
- Cross-selling strategies
- Positive and professional
- Active listener
- Exceptional customer service
- Ingredient restocking
- Professional demeanor
Timeline
Snow Cone Maker
Southern Delights
03.2023 - 07.2023
Lead Barista
Slidell Nutrition LLC
05.2022 - Current
Associate of Science - Science Education
Nunez Community College
High School Diploma -
Slidell High School
Some College (No Degree) - Science Education
Northshore Technical Community College
Some College (No Degree) - Dual Enrollment
University of New Orleans