Taylor Vallery
Slidell
Summary
Proven leader with extensive experience in fast-paced environments, notably at Jimmy John's, where I excelled in productivity monitoring and conflict resolution. Leveraged industry expertise and coaching skills to enhance team performance and customer satisfaction, achieving significant improvements in operational efficiency. Skilled in employee training and operations monitoring, I drive results through effective relationship management and strategic decision-making. Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements, and maintaining high standards of service.
Overview
7
7
years of professional experience
Work History
Shift Lead
Crumbl Cookies
Slidell
04.2024 - 02.2025
- Maintained cleanliness and organization of the work area to uphold company standards.
- Monitored employee performance and provided feedback on areas for improvement.
- Assisted in the training of new employees.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
- Completed opening and closing duties to facilitate business operations.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Assisted general manager with operations game plan and company initiatives implementation.
Assisstant Manager
Jimmy John's
Slidell
03.2023 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created reports on sales trends, inventory levels, and financial data.
Server
Cheddars Restaurant
Slidell
10.2022 - 01.2023
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Presented menus and answered questions regarding items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Informed customers of daily specials and signature menu items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Maintained records of transactions made during shift as required by law or company policy.
- Trained new employees to perform duties.
- Prepared drinks according to standard recipes.
- Provided exceptional service to high volume of daily customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Provided excellent customer service to ensure satisfaction.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Stocked service areas with supplies during slow periods.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared checks, itemizing total meal costs and taxes.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Filled condiments and napkin containers during slack periods.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Set up tables in between patrons to reduce wait times.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked food before serving it to customers.
- Addressed complaints to kitchen staff and served replacement items.
Bartender
TGI Fridays
Marrero
10.2020 - 10.2022
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Assisted in setting up the bar for service shift.
- Collected and organized daily till totals and tips.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Poured wine, beer and cocktails for patrons.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Processed payments accurately and efficiently with POS system.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Adhered to state regulations regarding serving alcohol responsibly.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted frequent visitors by name and explained new promotions.
- Greeted guests with friendliness and professionalism.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Cleansed glasses with sanitizing solution after each use.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Performed opening and closing duties including restocking supplies.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Neatly sliced and pitted fruit for garnishing drinks.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Arranged bottles and glasses behind bar to make attractive displays.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Resolved customer complaints in a professional manner.
- Completed regular bar inventories and daily requisition sheets.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted customers and provided excellent customer service.
- Balanced daily registers and generated sales reports for management.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Attended regular training sessions to stay updated on new products or trends.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Assisstant Manager
Jimmy John's
Marrero
01.2018 - 10.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Established processes for monitoring customer satisfaction levels.
- Analyzed business performance data and forecasted business results for upper management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Ensured compliance with safety regulations and company policies.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created reports on sales trends, inventory levels, and financial data.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
John Ehret
Marrero, LA05-2018
Skills
- Productivity monitoring
- Production leadership
- Employee training
- Industry expertise
- Conflict resolution
- Knowledge sharing
- Scheduling expertise
- Relationship management
- Coaching and mentoring
- Staff development
- Conflict management
- Guest service
- Decision-making capacity
- Employee evaluation
- Quality control
- Team motivation
- Rules enforcement
- Staff motivation
- Inventory management
- Shift leadership
- Crew coordination
- Operations management
- Daily reporting
- Customer service focus
- Performance improvement
- Workplace safety
- Operations monitoring
Languages
English
Professional
Timeline
Shift Lead
Crumbl Cookies
04.2024 - 02.2025
Assisstant Manager
Jimmy John's
03.2023 - 04.2024
Server
Cheddars Restaurant
10.2022 - 01.2023
Bartender
TGI Fridays
10.2020 - 10.2022
Assisstant Manager
Jimmy John's
01.2018 - 10.2020
High School Diploma -
John Ehret
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