Teci Brown
Terrytown
Summary
Dynamic and results-driven professional with a proven track record at Joe's Cafe, excelling in customer service and problem resolution. Recognized for enhancing sales through effective communication and menu suggestions. Adept at multitasking and maintaining a positive atmosphere, ensuring guest satisfaction and operational efficiency. Proficient in POS systems and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FHM
Joes Cafe
12.2021 - 05.2026
- Delivered exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in training new servers on menu offerings and service protocols for consistency.
- Utilized POS system to accurately process transactions and manage guest payments.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Suggested menu items based on customer preferences, improving overall sales performance.
- Participated in team meetings to discuss operational improvements and enhance service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Joes Cafe
12.2021 - 05.2026
- Delivered exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Assisted in training new servers on menu offerings and service protocols for consistency.
- Utilized POS system to accurately process transactions and manage guest payments.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Suggested menu items based on customer preferences, improving overall sales performance.
- Participated in team meetings to discuss operational improvements and enhance service efficiency.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Parkview. High School
Baton Rouge, LA05.1997
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Certification
Safe Serve to serve beer
Timeline
FHM
Joes Cafe
12.2021 - 05.2026
Server
Joes Cafe
12.2021 - 05.2026
High School Diploma -
Parkview. High School