Te'Erica Graves
Amite
Summary
Results driven and experienced professional with a strong background in remote customer service, sales, business management and warehouse operations. Adept at maximizing revenue, exceeding performance metrics, and delivering exceptional experiences in fast paced environments. Skilled in handling escalated issues, managing inventory and ensuring operational efficiency while maintaining high quality standards. Proven ability to lead teams, optimize processes, and drive business growth through strategic planning and customer-focused solutions. A detail-oriented and adaptable professional committed to continuous improvement and success.
Overview
13
13
years of professional experience
Work History
Fulfillment Center Associate
Amazon
06.2024 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Achieved exceptional attendance record by consistently arriving punctually and prepared for work, contributing to overall team dependability.
Entrepreneur
Nurture Holistic Health and Wellness Essentials LLC
04.2021 - Current
- Oversees business operations, including strategic planning, product development, and customer relationship management, to foster the growth of Nurture Holistic Health and Wellness Essentials LLC
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over time.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
Remote Customer Sales Representative
Teleperformance
10.2023 - 06.2024
- Identify and escalate priority issues to appropriate management teams for prompt resolution
- Achieve performance metrics consistently, contributing to revenue growth through effective sales of complete hotel offerings
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
Seasonal Remote Customer Service Representative
Foundever
12.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Seasonal Warehouse Stocker
Academy Sports + Outdoors
09.2023 - 01.2024
- Maintained an organized and efficient inventory system, ensuring the accurate placement of merchandise in the correct warehouse locations
- Performed stock replenishment to keep shelves well-stocked and presented products in an appealing manner for customers
- Receive shipments, verify inventory counts, and processing stock
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Personal Care Assistant Supervisor
Integrity Care LLC
01.2019 - 11.2022
- Managed client care by accurately completing clinical documentation and reporting health status changes to ensure continuity of services
- Coordinated with healthcare providers and families to tailor patient support, enhancing overall wellbeing and satisfaction
- Delivered direct personal care and facilitated clients' access to medical appointments and essential errands, maintaining comprehensive progress records
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
Key Holder/Manager
Payless Shoe Source
11.2016 - 12.2019
- Managed team operations, ensuring the completion of tasks and achievement of objectives in line with company standards.
- Provided customer service, resolving in-person and telephonic inquiries and complaints to maintain customer satisfaction.
- Handled financial responsibilities, accurately balancing cash registers and preparing end-of-day deposits
- Organized staff meetings regularly to discuss goals, progress updates, challenges faced during work hours.
Shoe Sales Specialist
JC Penney
08.2012 - 11.2016
- Collaborated effectively with team members and management to fulfill customer requests, including placing special orders and sourcing products from alternate locations
- Managed financial transactions, opening and closing cash registers, accurately balancing cash drawers, and processing deposits
- Boosted customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
- Demonstrated adaptability by working a flexible schedule, including weekends, holidays, and extended store hours to accommodate varying customer needs and demands.
Education
Bachelor in Business - B.S. in Business Management Program
Western Governors University
Salt Lake City, UT10-2027
High School Diploma -
Amite High School
Amite, LA05-2012
Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Shipping & Receiving Procedures
- Order Fulfillment
- Warehouse Safety
- Sales & Upselling Techniques
- Call Handling & Conflict Resolution
- Performance Metrics & KPI Achievement
- Email, Chat & Phone Support
- Problem Solving & Decision-Making
- Time Management
- Data Entry
Timeline
Fulfillment Center Associate
Amazon
06.2024 - Current
Seasonal Remote Customer Service Representative
Foundever
12.2023 - 05.2024
Remote Customer Sales Representative
Teleperformance
10.2023 - 06.2024
Seasonal Warehouse Stocker
Academy Sports + Outdoors
09.2023 - 01.2024
Entrepreneur
Nurture Holistic Health and Wellness Essentials LLC
04.2021 - Current
Personal Care Assistant Supervisor
Integrity Care LLC
01.2019 - 11.2022
Key Holder/Manager
Payless Shoe Source
11.2016 - 12.2019
Shoe Sales Specialist
JC Penney
08.2012 - 11.2016
Bachelor in Business - B.S. in Business Management Program
Western Governors University
High School Diploma -
Amite High School
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