TEMITAYO OLUFUNKE OLAJIDE
Internal Control Manager
Lagos
Summary
Seasoned Banking and Operations Professional experienced in administration, internal control, and people management within top-tier financial institutions. Achieved operational efficiency and high-performance team development through staff development, performance management, and compliance oversight. Focused on delivering impactful results in senior HR and Administration roles while fostering collaboration and driving team success.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Team Lead – Cash Management Control
POLARIS BANK
08.2018 - 04.2026
- Provided strategic leadership over all cash management control and compliance activities, ensuring strict adherence to internal policies and CBN regulatory standards.
- Supervised and reviewed cash operations, transaction flows, and control mechanisms across the unit, consistently achieving zero-loss outcomes from fraud or cash shortages.
- Strengthened internal control frameworks, reducing operational risk exposure and improving audit outcomes across review cycles.
- Coordinated cross-functional teams to ensure accurate reporting, GL reconciliation, and full process integrity.
- Championed staff performance management, on-the-job training, and operational excellence initiatives within the team.
- Oversaw implementation of Auditors' recommendations, closing identified gaps in cash management centre operations.
Reconciliation Officer (ATM & General Ledger)
SKYE BANK PLC
10.2016 - 07.2018
- Performed end-to-end daily reconciliation of ATM and General Ledger accounts, ensuring accuracy across high-volume transaction environments.
- Investigated and resolved long-standing reconciliation discrepancies across multiple branches, restoring balance sheet integrity.
- Prepared detailed reconciliation and exception reports for management review and regulatory audit compliance.
- Improved reconciliation turnaround time and accuracy through structured process reforms.
Head, Transaction Services
SKYE BANK PLC
02.2010 - 09.2016
- Directed end-to-end branch transaction operations, supervising accuracy, compliance, and service efficiency across all touchpoints.
- Oversaw reconciliation of GL accounts, ATM transactions, and trial balances, eliminating chronic discrepancies.
- Collaborated with compliance and internal audit teams to close process gaps and significantly reduce operational risk.
- Drove administrative process improvement initiatives that enhanced turnaround time, staff productivity, and service delivery standards.
- Led team performance management, staff development sessions, and structured learning assessments across the unit.
- Supervised office management functions and ensured prompt resolution of customer and inter-departmental escalations.
- Managed reporting, activity documentation, and management exercise oversight for the branch operations team.
Branch Service Operations / Customer Service Manager
SKYE BANK PLC
02.2008 - 02.2010
- Managed branch customer service, teller operations, transaction processing, and daily banking activity supervision.
- Led customer experience initiatives that sustained satisfaction ratings consistently above 95%.
- Trained and mentored staff on service delivery, product knowledge, banking procedures, and professional conduct.
- Identified individual development needs and delivered targeted coaching to close performance gaps.
- Resolved escalated customer complaints and coordinated inter-departmental follow-through for retention-critical cases.
- Maintained full information confidentiality standards and ensured compliance with branch operational procedures.
Customer Care Officer
EIB INTERNATIONAL BANK
05.2004 - 01.2006
- Managed customer inquiries and complaints, improving service responsiveness and satisfaction scores.
- Managed customer inquiries and complaints, enhancing service responsiveness and increasing satisfaction scores.
- Conducted customer satisfaction surveys, providing insights that refined service delivery.
- Supported cross-selling and up-selling initiatives, expanding revenue from existing customer base.
Education
Diploma in Personnel Management - Human Resources Development
Chartered Institute of Personnel Management
LagosChartered Associate Member - Banking And Finance
Chartered Institute of Bankers of Nigeria
Lagos05.2018
B.Sc. - Business Administration
AHMADU BELLO UNIVERSITY, ZARIA
Zaria, Kaduna State, Nigeria01.1999
Skills
- Cash Flow Management
- Cash Management Systems
- Financial reporting
- Reconciliation & Reporting Tools
- Internal Control & Compliance
- Policy implementation
- Process improvement
- Process enhancement
- Performance analysis
- Financial Training
- Client Relationship Management
- Team leadership
- Office & Administrative Management
Microsoft Excel, Word, PowerPoint
Performance appraisal
Internal Control & Compliance
Accomplishments
- Delivered zero-loss cash management outcomes throughout leadership tenure at Polaris Bank, with no fraud or shortage incidents recorded.
- Resolved long-standing multi-branch reconciliation issues, restoring financial accuracy and regulatory confidence.
- Developed and institutionalised service strategies that maintained customer satisfaction above 95% across all locations managed.
- Doubled team efficiency and cut service turnaround time significantly through targeted collaboration frameworks and process redesign.
- Drove consistent branch revenue growth through structured cross-selling strategies embedded in daily operations culture.
- Closed multiple audit-identified control gaps at Polaris Bank through disciplined implementation of corrective action plans.
Certification
Associate Member, Chartered Institute of Bankers of Nigeria (ACIB)
TRAINING & DEVELOPMENT
- Advanced Fraud Awareness, Detection & Control – Risk Reporting, Prevention and Control | FITC
- PowerPoint Presentation & Public Speaking Masterclass | Acustrat
- Basic Leadership Course | Daystar Leadership Academy
- Developing Mentoring Skills | Skye Bank Business School
- Delivering Exceptional Customer Service | Skye Bank Business School
- Role of Electronic Payment in Banking | Skye Bank Business School
- Relationship Management & Sales Prospecting | Skye Bank Business School
- Business Report Writing | Skye Bank Business School
- Anti-Money Laundering & Combating Financing of Terrorism (AML/CFT) Compliance | DataPro
- Quality Customer Service | Howes Group
Timeline
Team Lead – Cash Management Control
POLARIS BANK
08.2018 - 04.2026
Reconciliation Officer (ATM & General Ledger)
SKYE BANK PLC
10.2016 - 07.2018
Head, Transaction Services
SKYE BANK PLC
02.2010 - 09.2016
Branch Service Operations / Customer Service Manager
SKYE BANK PLC
02.2008 - 02.2010
Customer Care Officer
EIB INTERNATIONAL BANK
05.2004 - 01.2006
Diploma in Personnel Management - Human Resources Development
Chartered Institute of Personnel Management
Chartered Associate Member - Banking And Finance
Chartered Institute of Bankers of Nigeria
B.Sc. - Business Administration
AHMADU BELLO UNIVERSITY, ZARIA