Teneisha Latson
Shreveport
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Customer service professional with strong background in addressing and resolving customer inquiries. Known for reliability and adaptability, consistently contributing to team success and achieving business goals. Skilled in troubleshooting, conflict resolution, and effective communication.
Experienced with complex customer service interactions, ensuring timely and accurate resolutions. Utilizes in-depth knowledge of company policies and procedures to handle escalated issues effectively. Track record of maintaining high customer satisfaction through excellent problem-solving and communication skills.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
Tier 2 Customer Service Representative
Everise
08.2022 - 10.2024
- Utilized problem-solving skills to address customer complaints.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Retained customers through empathetic interactions, negotiation skills, and offering tailored solutions to their concerns.
- Managed high-pressure situations calmly, prioritizing tasks effectively while maintaining a professional demeanor.
- Maintained detailed records of customer interactions for accurate tracking and analysis of trends or recurring issues.
Customer Service Representative
Sagility
05.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Specialist
Teleperformance
09.2020 - 03.2023
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
Innovative Employee Solutions
06.2018 - 09.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Customer Service Associate
Walmart
03.2016 - 06.2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05.2016
Skills
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Customer Service
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Understanding Customer Needs
- Creative Problem Solving
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Verbal and Written Communication
- De-escalation Techniques
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Multitasking and Prioritization
Timeline
Tier 2 Customer Service Representative
Everise
08.2022 - 10.2024
Customer Service Representative
Sagility
05.2022 - 11.2023
Customer Service Specialist
Teleperformance
09.2020 - 03.2023
Customer Service Representative
Innovative Employee Solutions
06.2018 - 09.2020
Customer Service Associate
Walmart
03.2016 - 06.2018
High School Diploma -
Captain Shreve High School
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