Tenita Almore
Bossier City,LA
Summary
Experienced and results-driven Admissions and Case Management professional with over 9 years of success in student recruitment, client intake, enrollment coordination, and administrative support. Proven ability to lead teams, streamline processes, and ensure compliance in education and housing sectors. Adept at delivering exceptional service, maintaining detailed records, and guiding individuals through structured programs with compassion and precision.
Overview
13
13
years of professional experience
Work History
Case Manager
Housing Authority of the City of Shreveport
11.2023 - 05.2025
- Accurately calculated tenant rents for various re-examinations
- Maintained compliant and detailed case files and client records
- Reviewed lease agreements for eligibility within housing programs for up to 150 participants monthly
- Prepared and executed Housing Assistance Payments (HAP) contracts
- Performed administrative and record-keeping functions to support housing operations
Admissions Representative
BELBO Beauty Institute & University
10.2022 - 11.2023
- Recruited prospective students via phone, text, and community outreach
- Implemented and managed the enrollment pipeline while coordinating with Financial Aid
- Conducted orientations and maintained CRM systems
- Consistently exceeded monthly enrollment targets
Administrative Assistant / Admissions Specialist
Kids on the Way Learning Center
11.2021 - 10.2022
- Facilitated full-cycle enrollment for new families
- Managed tuition payments using QuickBooks and resolved discrepancies
- Trained staff on CRM systems for classroom management and parent communication
- Delivered responsive service to families and staff
Admissions Leader
Pat Goins Beauty School
11.2019 - 12.2021
- Supervised a team of 4 admissions staff, ensuring goal achievement
- Maintained accurate enrollment records and led retention initiatives
- Scheduled financial consultations and managed lead tracking
- Supported student orientation and withdrawal processes
Enrollment Specialist
University of Phoenix
08.2017 - 11.2019
- Guided applicants through enrollment and financial aid processes
- Managed lead data in Salesforce and met monthly quotas
- Resolved student concerns and ensured policy compliance
- Performed within the top 20% of staff consistently within the first 6 months of hire
Retail Supervisor
Boomtown Casino and Hotel
05.2014 - 12.2016
- Provided high-level customer service and supervised retail staff
- Managed inventory, restocking, and transaction processes
- Scheduled staff shifts and addressed escalated issues
Front Desk Lead / Co-Supervisor
Boomtown Casino and Hotel
12.2011 - 05.2014
- Maintained guest records and performed nightly audits
- Handled guest requests and coordinated with housekeeping/maintenance
- Conducted PBX duties and managed front desk operations
Education
Bachelor of Science - Psychology
Northwestern State University
Natchitoches, LA05.2011
Skills
- Case Management & Admissions
- Enrollment Counseling
- CRM & Database Management
- Interviewing & Presentation Skills
- Customer Service & Retention Strategies
- Compliance & Documentation Review
Timeline
Case Manager
Housing Authority of the City of Shreveport
11.2023 - 05.2025
Admissions Representative
BELBO Beauty Institute & University
10.2022 - 11.2023
Administrative Assistant / Admissions Specialist
Kids on the Way Learning Center
11.2021 - 10.2022
Admissions Leader
Pat Goins Beauty School
11.2019 - 12.2021
Enrollment Specialist
University of Phoenix
08.2017 - 11.2019
Retail Supervisor
Boomtown Casino and Hotel
05.2014 - 12.2016
Front Desk Lead / Co-Supervisor
Boomtown Casino and Hotel
12.2011 - 05.2014
Bachelor of Science - Psychology
Northwestern State University
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