Teniya Pines
Hammond
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Patient Access Representative
North Oaks Medical Center
Ponchatoula
07.2025 - 02.2026
- Verified patient information and insurance details for accurate registration.
- Greeted patients and ensured a welcoming environment at North Oaks Medical Center.
- Scheduled appointments efficiently using the hospital's electronic health record system.
- Collaborated with clinical staff to facilitate smooth patient flow and services.
- Assisted patients with forms, providing clear guidance on paperwork requirements.
- Educated patients about hospital services and resources available to them.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
Medical Assistant
Maximus Urgent Care
Hammond
10.2024 - 11.2025
- Assisted healthcare providers with patient examinations and procedures.
- Prepared and organized medical equipment for various treatments.
- Recorded patient medical histories and vital signs accurately.
- Managed patient scheduling and coordinated appointment follow-ups.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
Education
Certified - Medical Assistant
Compass Career College
Hammond, LA 04.2022 - 05.2024
Skills
- Appointment scheduling
- HIPAA compliance
- Vital signs measurement
- Customer service
- Time management
- Patient education
- Electronic health records
- Professional communication
- Data entry
- Patient check-in
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Verbal and written communication
- Financial procedures adherence
- Patient identity verification
- Registration and admissions
- Patient registration
- Medical record management
Timeline
Patient Access Representative
North Oaks Medical Center
07.2025 - 02.2026
Medical Assistant
Maximus Urgent Care
10.2024 - 11.2025
Certified - Medical Assistant
Compass Career College
04.2022 - 05.2024